Senior Solutions Consultant
Join PagerDuty as a Senior Solutions Consultant to drive customer success through technical solutions and relationship building.
Posted by employer 3 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 19 hours ago
What you'll build
- Identify potential roadblocks and provide solutions
- Run technical discovery processes
- Design integrations with customer technology stack
- Support sales cycles with technical questions
- Build relationships with internal and external partners
Must have
- 5+ years of pre-sales experience
- Bachelor's degree or higher in a technical field
- Ability to do basic scripting
- Experience selling SaaS
- Strong communication skills
- Demonstrable knowledge of IT monitoring tools
Nice to have
- Understanding of monitoring systems
- Familiarity with PagerDuty's space
- Experience in enterprise and commercial sales
Practical constraints
- Expected to be in the Atlanta office two days per week if within 50 miles
Requirements
- Experience
- 5+ years
- Education
- Bachelor's degree
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
In the role of Senior Solutions Consultant at PagerDuty, the individual will engage with customers to identify challenges and deliver tailored solutions that leverage the company's platform. Key skills include a strong technical background, familiarity with scripting languages, and experience in SaaS sales, particularly in IT operations. This position is ideal for someone with over five years of pre-sales experience who can effectively communicate complex concepts to diverse stakeholders. The team operates in a hybrid model, emphasizing collaboration and customer success.
Joblaze insights
- Listed 2 days ago — first seen on Joblaze September 25, 2026. Last confirmed on PagerDuty's careers page September 26, 2026.
- This exact title is also open at 2 other locations at PagerDuty: Toronto, Remote (USA - Boston, MA).
- Salary band is in line with the typical range for Sales/Marketing roles (median ~$140,000).
- Starts above 40% of 186 comparable senior sales/marketing roles in United States that list SaaS we track (median $150,000 across 57 companies). See SaaS salary trends
- SaaS appears in 14.8% of 1627 comparable senior sales/marketing roles in United States; Perl appears in 0.1% of 1627 comparable senior sales/marketing roles in United States.
Quick facts
- Is the Senior Solutions Consultant role remote?
- It's hybrid — PagerDuty expects some on-site time in Atlanta.
- What's the salary range?
- PagerDuty lists $144,000–$197,200 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this Senior Solutions Consultant role.
- Where is the role based?
- PagerDuty is hiring for this position in Atlanta.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: IT monitoring tools, Java, Linux, PHP, Perl, Ruby.
- What seniority level is this role?
- PagerDuty targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Solutions Consultant role at PagerDuty.
From the original posting
PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.
We are seeking a technical and customer-focused Solutions Consultant to join our team. The Solutions Consultant will be responsible for understanding customer business environments, actively identifying potential roadblocks, and providing thoughtful solutions that leverage PagerDuty’s products. They will run the technical discovery process and provide guidance, relationship-building, and support throughout the sales process to ensure customer success.
As a Solutions Consultant at PagerDuty, you’ll sit at the nexus between pre-sales, sales, and customer experience and success. You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service. You will build strong, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize PagerDuty's capabilities.
Key responsibilities
- Actively identify potential roadblocks and provide thoughtful, technical solutions
- Run technical discovery processes to understand customer environments and potential technical landmines
- Design integrations to provide seamless implementation with the customer's current technology stack
- Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires
- Break down complex technical concepts and clearly articulate PagerDuty's business value to stakeholders from DevOps engineers up to C-level executives
- Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty's capabilities
- Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service
- Manage multiple tasks independently and collaboratively using project management and account management skills
- Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks
Basic qualifications
- 5+ years of pre-sales experience
- Bachelor's degree or higher, preferably in a technical field
- Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux
- Experience selling SaaS in a fierce environment
- Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
- Demonstrable knowledge of IT monitoring tools or IT Operations
- Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams
- Ability to travel to customer sites as necessary
Preferred qualifications
- Understanding of monitoring systems such as New Relic, Nagios, Zenoss, Splunk, ServiceNow, and Zabbix
- Familiarity and knowledge of PagerDuty's space, or already being a fan of our product
- Experience in both enterprise and commercial sales
PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.
The base salary range for this position is 144,000 - 197,200 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
This position is expected to be in the Atlanta office two days per week if within 50 miles of the Atlanta office.Hesitant to apply?
PagerDuty uses the E-Verify employment verification program.
Standard company text repeated across PagerDuty's postings is omitted here.