Senior Solutions Engineer

The role

We’re hiring Senior Solutions Engineers to build Synthesia’s pre-sales function in North America, focusing on Mountain, Central, and West regions. This is a founding role: you’ll be one of the first SEs, shaping the playbook, tooling, and best practices as we scale, not following an established model. If you’re excited by building while scaling, we’d love to hear from you.

As a Solutions Engineer at Synthesia, you will partner with Account Executives, Customer Success, and Product Marketing to run discovery, deliver demos, scope POCs, and design the technical solution for each deal. You will be a trusted advisor focused on the value customers get from Synthesia, and you’ll take what you learn in the field back to Product.

This is an incredible opportunity to join us as we become a multi-product company for the first time and continue to scale across North America. We're ideally looking for someone based in Austin, where we have an office, for this role, but welcome remote candidates to apply.

Sales cycle ownership

• Co-plan and execute discovery calls to understand customer requirements, their technical environment, and current business challenges.

• Design and deliver compelling demonstrations that solve customer problems, quantify the value of solving those problems, and tell a clear, credible story of how Synthesia solves them better than anything else.

• Understand and overcome technical objections and integration concerns; identify blockers early and develop solution paths with customers.

• Support stakeholder workshops that connect Synthesia to the buyer’s broader technology strategy on complex, multi-stakeholder deals.

• Partner with Account Executives to define account and deal strategy, advise on competitive positioning, assess opportunity stage, and forecast your book of business for leadership.

Demo excellence

• Design and execute repeatable demo methodologies that prove Synthesia’s business value quickly, whether the customer is deploying Studio at scale, designing Roleplay Sessions for skill building, or integrating Interactive Avatars into their product.

• Identify, build relationships with, and actively empower executive champions within customer organizations so they can advocate for Synthesia internally.

• Develop and maintain reusable assets across demo environments, use cases, integration templates, objections, and industry playbooks, brought to life directly in Synthesia’s platform.

• Support POC and pilot readouts as a business narrative, not a feature tour, learning to bring storytelling and executive presence to the room as you grow into more senior conversations.

• Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance topics (SOC 2, GDPR, enterprise identity), and scalability for global deployments.

Product and industry expertise

• Maintain deep expertise on Synthesia’s platform capabilities across all product lines, roadmap, and positioning to highlight value-driving use cases.

• Develop deep vertical knowledge, establishing yourself as a subject matter expert and building trust with executive buyers.

• Stay ahead of the AI-native learning and enablement space, so you can credibly discuss how customers are shifting from current, static methods to interactive practice and measurable skill development.

Ecosystem collaboration

• Product: share customer and prospect product and competitive feedback with pre-sales leadership and Product, flagging pain points, missing capabilities, and gaps that surface in your deals to help shape the roadmap.

• Product Marketing: work with Product Marketing to understand and apply messaging and positioning in your deal cycles, and contribute to reusable assets like demo scripts and competitive battlecards.

• Customer Success: brief Customer Success on technical context and champion relationships at handoff, so your POCs and pilots convert cleanly into production deployments.

• Enablement: review and enhance enablement content based on what works best in preparing team members for client engagements, and deliver and evaluate certification as needed to accelerate understanding in the commercial team.

What we’re looking for

• We expect this person to have a minimum of 5+ years experience in pre-sales, solutions engineering, or customer-facing technical experience at SaaS companies.

• Strong consultative discovery, stakeholder management, and communication skills, with the ability to engage credibly with both executive decision-makers (CHRO, CLO, Head of L&D, CTO) and technical audiences (IT, security, developers).

• Technical depth in at least one area (creation flows, APIs, integrations such as LMS, HCM, CRM, and identity, security, or compliance) and a willingness to learn quickly across domains.

• Fluency with sales methodologies such as MEDDPICC and Command of the Message, and comfort translating technical requirements into business value and ROI conversations.

• A problem-solving approach built on gathering requirements, asking clarifying questions, and adapting solutions to customer needs.

• Excellent business and technical presentation skills, in person and remote, and the ability to explain complex AI and integration concepts clearly to both technical and non-technical audiences.

• Self-motivated and organized, with the ability to manage multiple POCs, demos, and customer conversations simultaneously while meeting deadlines.

• A collaborative mindset; you thrive working with AEs, Product, Customer Success, and other teams to drive customer and company success.

• Product orientation and genuine curiosity about how customers use technology.

• Willingness to travel to visit key customers for discovery, executive conversations, and on-site demos.

We’d be particularly excited if

• You're a MEDDPICC & Command of the Message expert.

• You bring experience with video AI.

Compensation

This is a Senior Solutions Engineer position, and we expect to pay between $211,197 and $257,901 OTE (on-target earnings), split 70% base / 30% variable, with the variable portion paid quarterly.