Joblaze summary

In the role of Senior Solutions Engineer at Fin, the individual will engage with customers to identify their needs and demonstrate the value of the AI-powered solutions throughout the sales cycle. This position requires strong technical skills, particularly in conducting technical discovery and delivering impactful presentations, alongside a collaborative mindset to work with Product and Engineering teams. Ideal candidates will have at least five years of experience in a technical pre-sales role, with a proven ability to manage relationships at the C-level. Fin's culture emphasizes empathy and curiosity, making it a fitting environment for those who thrive on customer success and continuous

Joblaze insights

Listed about 4 months ago — first seen on Joblaze June 23, 2026. Last confirmed on Intercom's careers page October 31, 2026.
This exact title is also open at 1 other location at Intercom: Dublin, Ireland.
AI/ML appears in 18.1% of 243 comparable senior sales/marketing roles in United Kingdom.

Quick facts

Is the Solutions Architect role remote?: It's hybrid — Intercom expects some on-site time in London, England.
How much experience is required?: At least 5 years of relevant experience for this Solutions Architect role.
Where is the role based?: Intercom is hiring for this position in London, England.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML.
What seniority level is this role?: Intercom targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Solutions Architect role at Intercom.

From the original posting

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

What’s The Opportunity?

Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.

What Will I Be Doing?

Lead technical discovery to identify and address our customers’ needs
Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
Conduct impactful, value-based solution reviews and in-depth technical sessions
Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities
Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
Build trust with customers by approaching challenges with empathy and curiosity
Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin
Commit to customer success, ensuring lasting value and proactively addressing challenges

What Skills Do I Need?

Minimum of 4 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
Ability to solve problems independently while thriving in collaborative team environments
Proven time management skills in a dynamic team environment
Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.
Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
Familiarity with managing POCs, RFPs, and addressing complex security questions.
Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
Willing and able to travel occasionally

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Unleash Your Potential

Standard company text repeated across Intercom's postings is omitted here.

Solutions Architect

What’s The Opportunity?

What Will I Be Doing?

What Skills Do I Need?

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