Join Fin as a Senior Solutions Engineer to lead technical discovery and deliver exceptional pre-sales experiences for AI-powered customer support solutions.
Posted by employer 2 months ago
First seen on Joblaze 1 month ago
Last verified on the company career page 7 hours ago
Skills & Technologies
AI in the day-to-day
Fin's AI Agent resolves complex customer issues end-to-end across every channel.
Requirements
- Experience
- 5+ years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Senior Solutions Engineer at Fin plays a crucial role in engaging with customers to identify their needs and demonstrate the value of the AI Customer Agent, Fin, throughout the sales cycle. This position requires strong technical skills, particularly in conducting technical discovery and delivering impactful presentations, while also collaborating closely with Product and Engineering teams. Ideal candidates will have at least five years of experience in a technical pre-sales role, with a knack for problem-solving and a commitment to customer success. Fin's vibrant culture emphasizes collaboration and continuous improvement, making it a fitting environment for those who thrive in dynamic
Joblaze insights
- Listed about a month ago — first seen on Joblaze August 29, 2026. Last confirmed on Intercom's careers page October 27, 2026.
- This exact title is also open at 1 other location at Intercom: Chicago, Illinois.
- Salary band is above the typical range for AI/ML roles (median ~$190,000).
- Starts above 77% of 131 comparable senior ai/ml roles in United States that list AI/ML we track (median $180,200 across 51 companies). See AI/ML salary trends
- AI/ML appears in 41.4% of 551 comparable senior ai/ml roles in United States.
Quick facts
- Is the Senior Solutions Engineer role remote?
- It's hybrid — Intercom expects some on-site time in San Francisco, California.
- What's the salary range?
- Intercom lists $231,300–$276,275 for this role.
- How much experience is required?
- At least 5 years of relevant experience for this Senior Solutions Engineer role.
- Where is the role based?
- Intercom is hiring for this position in San Francisco, California.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, Customer Support, Proof of Concepts, RFPs, Technical Discovery.
- What seniority level is this role?
- Intercom targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Senior Solutions Engineer role at Intercom.
From the original posting
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
What's the opportunity?
Fin is looking for an exceptional Senior Solutions Engineer to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.
What will I be doing?
- Lead technical discovery to identify and address our customers’ needs
- Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
- Conduct impactful, value-based solution reviews and in-depth technical sessions
- Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities
- Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
- Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
- Build trust with customers by approaching challenges with empathy and curiosity
- Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin
- Commit to customer success, ensuring lasting value and proactively addressing challenges
What skills do I need?
- Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
- Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
- Ability to solve problems independently while thriving in collaborative team environments
- Proven time management skills in a dynamic team environment
- Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
- Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.
- Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
- Familiarity with managing POCs, RFPs, and addressing complex security questions.
- Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
- Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
- Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
- Willing and able to travel occasionally
*Proof of eligibility to work in the United States is required.
The OTE salary range for candidates within the San Francisco Bay Area is $231,300-$276,275 Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Unleash Your Potential
Standard company text repeated across Intercom's postings is omitted here.