Joblaze summary

In the role of Senior Support Engineer at Redpanda, the individual will provide technical support for the company's products, ensuring customer satisfaction by addressing their needs and challenges. Key skills include experience with distributed systems, proficiency in Linux troubleshooting, and familiarity with Kubernetes and cloud environments. This position is suited for someone with over five years in enterprise support, particularly in a remote-first setting, and who is comfortable collaborating with engineering teams to resolve issues. Redpanda emphasizes a customer-centric approach within a diverse and distributed team.

Joblaze insights

Listed today — first seen on Joblaze November 8, 2026. Last confirmed on Redpanda Data's careers page November 8, 2026.
Python appears in 16.6% of 2742 comparable senior other roles in United States; bash appears in 0.7% of 2742 comparable senior other roles in United States.

Quick facts

Is the Senior Support Engineer role remote?: Yes — Redpanda Data lists this as a fully remote position.
How much experience is required?: At least 5 years of relevant experience for this Senior Support Engineer role.
What's the tech stack?: Joblaze extracted these technologies from the posting: Go, Kubernetes, Linux, Python, bash.
What seniority level is this role?: Redpanda Data targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Senior Support Engineer role at Redpanda Data.

From the original posting

About the Role:

As a Technical Support Engineer at Redpanda, you will help our organization embody our commitment to delivering exceptional customer-centric technical support. Reporting directly to the Director, Technical Support, you will be a vital contributor to our growing support team in the Customer Success organization. In this role, you will play a fundamental part in ensuring our customers' success, fostering their confidence in our solutions, and elevating their overall experience.

Your primary focus will be to leverage your technical expertise to provide world-class support for Redpanda’s range of products and services. Your ability to understand and address our customers' needs and technical challenges will be at the heart of our customer-centric approach.

You Will:

Be the primary face of our organization to our customers to ensure we meet or exceed customer expectations on the Redpanda operation. These may be customer focused areas related to configuration, hardware, documentation, product, or requests for features
Work with engineering to drive and solve customer challenges from creation through resolution
Partner with product engineering groups on periodic root cause analysis on customer issues, and distill lessons learned for the rest of the organization
Build tools & services to create and improve support infrastructure, from issue life cycles to root cause trend analysis
Participate in on-call rotations to follow the sun in support of our customers
Ensure customer satisfaction through strong relationships with our Customer Success team

You Have:

5+ years of experience in L3 support of enterprise products, with a significant focus on distributed systems
Experience using AI tooling to automate repetitive tasks, or enhance troubleshooting
Strong understanding of Linux troubleshooting commands and regular expressions (grep/awk/sed)
Experience deploying and troubleshooting applications in Kubernetes
Strong experience with public cloud providers and containerization
Proficiency in Bash scripting and/or Python
Willingness to participate in an on-call rotation
Excellent written communication skills
Comfortable working with a 100% distributed engineering team and remote first company

Nice to Have:

Proficiency with Go
Experience supporting a SaaS platform
Experience supporting a streaming platform

Standard company text repeated across Redpanda Data's postings is omitted here.

Senior Support Engineer

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