Senior Technical Account Manager

Minimum qualifications:

• B.S. degree in Computer Science, Engineering, or a similar field, or equivalent practical experience.
• 8-12 years of experience in technical customer-facing roles supporting a cloud or cloud-security product (such as Senior Technical Account Manager, Senior Professional Services Engineer, Principal Solutions Engineer, Senior Technical Support Specialist, Lead Customer Success Engineer, or Senior Architect).
• Expert understanding of cloud services and architecture of at least 2 cloud service providers (AWS, GCP, Azure, or OCI).
• Practical experience deploying and operationalizing containerization technologies (Docker, Kubernetes) and addressing corresponding security considerations.
• Practical experience deploying and operationalizing DevOps technologies (CI/CD, Version Control Systems, Infrastructure as Code) and their security implications.
• Experience with Linux and Windows operating system security concepts, and troubleshooting experience.
• Experience managing a book of business with 5+ complex enterprise or strategic customers.

Preferred qualifications:

• Security certifications (such as CISSP, CCSP) and extensive experience helping organizations address complex cloud-security challenges.
• Advanced cloud service provider certifications (such as Certified Solutions Architect - Professional, Certified DevOps Engineer - Professional).
• Deep familiarity with cloud-security best practices, advanced threat models, and complex CNAPP use cases.
• Experience building and maintaining executive-level relationships with enterprise/strategic clients, driving customer outcomes, and exceeding performance targets.
• Exceptional problem-solving skills, with the ability to diagnose and resolve highly complex technical issues across intricate internal and external structures.
• Advanced ability to use data and systems (such as CRM, log analysis tools) to monitor customer health, identify complex trends, and strategically inform customer success and retention initiatives.
• Demonstrated ability to manage nebulous job responsibilities while actively improving and developing net-new processes.
• Willingness to work across multiple communication channels and platforms to assist customers (such as Slack, email, and support tickets).

About the job:

As a Senior Technical Account Manager (TAM), you’ll be responsible for planning and executing strategies that drive customer adoption and use of the Wiz platform for our largest customers.

Your cloud and security industry expertise will allow you to provide impactful guidance to customers throughout their Wiz onboarding and operationalization journey. You will serve as the bridge between customers and the broader Wiz team – you'll streamline collaboration between Product Management, Sales, Engineering, and Support to deliver a cohesive customer experience for our most demanding customers.

Strong technical expertise and customer-facing skills will be essential in addressing the needs of our customers. Your understanding of how large organizations leverage cloud, security, and SaaS technologies will allow you to empathize with customer personas and drive effective conversations with customer personas at all levels.

Responsibilities:

• Serve as a trusted technical advisor throughout your customers’ Wiz journey, confidently navigating them through the deployment, configuration, and operationalization of Wiz using best practices.
• Serve as the primary technical contact for your book of customers, solving technical questions and issues via email, Slack, and support tickets, while staying enabled on new Wiz features and cloud security threats.
• Help customers develop success plans with measurable goals that align with organizational security and compliance objectives, project-managing Wiz adoption across business units.
• Drive and track customers’ achievement of business goals, reporting progress to key Wiz and customer stakeholders in executive-friendly communications and contributing to QBRs/executive briefings.
• Capture feature requests and adoption blockers, advocating for your customers by collaborating with Product and Engineering teams to determine priority and alternative solutions.
• Manage and support a book of up to 10 strategic customers, identifying opportunities for expansion, documenting satisfaction or renewal risks, and securing renewals in partnership with sales.
• Partner cross-functionally to improve processes, assist other TAMs with technical escalations, mentor team members, develop documentation, and participate in industry events to act as a cloud security thought leader.