Senior Vice President, Customer Solutions

About the Role

The Senior Vice President of Customer Solutions will lead our esteemed team of Solution Engineers, Field CTOs, Architects and Specialists as an integral pillar of our Go To Market team to generate global growth. Responsibilities will be to build and grow a global world-class team to exceed revenue growth targets, and to define and execute the strategy evolving the organization to attain Okta’s ambitious long-term mission.

As the SVP of Customer Solutions you will interact with and act as an executive sponsor with customer executives, ensuring Okta continues to exceed customer expectations. You will work with cross-functional teams and the broader GTM ecosystem to drive the Okta product roadmap via industry trends, customer challenges, technical evolutions, and business changes.

Key Responsibilities

• Lead, organize and grow a world-class team by partnering with stakeholders and the cross-functional ecosystems to exceed Okta’s short and long-term targets.
• Develop and foster a high performance culture of inclusion, development, and career growth within each theater (AMER, EMEA, APAC)
• Continue to evolve the organization where analysis of situations or data requires an in-depth knowledge of the company, customers, products, and solutions
• Develop a strategy to retain, attract, and grow the Presales team at all levels, in each theater
• Oversee and cultivate Presales Enablement, fostering the broader ecosystem of our partnership organization and Okta’s Partners
• Represent the company in various technical PR activities and be a technical face of Okta in theater
• Provide an escalation point and process for pre-sales and post-sales technical issues that arise in the theater
• Lead development, continuous improvement, and maintenance of our tools, processes and technical environments
• Responsible for $100M+ global budget, ensuring the teams’ ability to meet customer needs in the most productive way possible
• Collaborate and influence a variety of internal functional areas to ensure solutions are implemented and can exceed customer expectations
• Be a key contributor and collaborator to the product management team for product development and/or enhancements to both new and existing products.

Your Experience

• Industry knowledge of security product market trends and directional awareness of Okta’s roadmap and technology development efforts
• Broad experience in both large enterprise engagements and high velocity sales segments
• Proven success selling platform solutions, with clear, tangible sales results (Security, SaaS, Cloud, etc.).
• Solid reputation with customers as a trusted advisor who will always hold their needs as a priority
• Strong history of recruiting, building and developing balanced and high-performing teams based on a large network of talent in the security and identity space within a rapidly growing sales environment.
• Strong ability to drive accountability in a high performance culture, including demonstrated and executable development plans, reduced attrition results and initiatives and a thoughtful path of promotions and success.
• Demonstrated Lifetime Value expansion initiatives, with factual results upselling subscriptions and platform solutions.
• Proven success working and collaborating with the broader ecosystem of teams, such as Customer First, Sales Operations & Sales Finance, HR, Product Management and other relevant organizations.
• Highly commercial in orientation, with a strong focus on the customer and a clear commitment to generating profitable topline growth.
• A highly autonomous individual that can lead and execute on a multi-functional project from the ground up
• A progressive thinker, extremely focused and capable of creating an evolving strategy to meet and anticipate both near and long-term issues

Qualifications

• Bachelor’s Degree in Engineering or related field or equivalent experience, Master’s degree preferred
• 20+ years of experience in sales engineering or systems engineering with at least 8-10 years managing and directing a Global Solutions or Sales Engineering team at 3rd or 4th line leadership levels
• Excellent knowledge and prior experience selling security, identity and infrastructure technologies including but not limited to: OAuth, OAuth2, SAML, LDAP
• Demonstrated success working with Fortune 1000 companies
• Strong ability to create and cultivate both internal and customer relationships, building a strong sense of trust and open communication
• Excellent communications skills, written and oral / presentation
• Ability to influence decision makers and executives
• Ability to travel frequently (~30%)

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