Joblaze summary

In the Software Engineer role on Decagon's Agent Engineering team, the individual will design and implement advanced AI agents that enhance customer interactions across various industries. Proficiency in Python, Typescript, and asynchronous programming is essential, along with a knack for troubleshooting complex systems. This position is ideal for engineers with over three years of experience who thrive in a fast-paced environment and enjoy taking ownership of their projects. Decagon emphasizes a collaborative culture focused on delivering exceptional customer experiences.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Decagon's careers page October 29, 2026.
Starts above 69% of 229 comparable mid ai/ml roles we track (median $150,000 across 79 companies).
Python appears in 44.2% of 52 comparable mid ai/ml roles in United Kingdom; TypeScript appears in 15.4% of 52 comparable mid ai/ml roles in United Kingdom.

Quick facts

Is the Software Engineer, Agents role remote?: No — this is an on-site role in London.
What's the salary range?: Decagon lists £125,000–£180,000 for this role.
How much experience is required?: At least 3 years of relevant experience for this Software Engineer, Agents role.
Where is the role based?: Decagon is hiring for this position in London.
What's the tech stack?: Joblaze extracted these technologies from the posting: Python, TypeScript.
What seniority level is this role?: Decagon targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Software Engineer, Agents role at Decagon.

From the original posting

About the Team

The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon’s growth. You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.

Our mission is to deliver magical support experiences — AI agents working alongside human agents to help users resolve their issues.

About the Role

On the Agent Engineering team, you’ll have complete ownership and autonomy in building and shipping best-in-class AI agents, from initial implementation through continuous iteration. You’ll work directly with leaders across industries like finance, healthcare and hospitality, solving their users’ needs with reliable and intuitive AI agents.

Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.

In this role, you will

Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers

Your background looks something like this

Have 3+ years of industry experience in software engineering
Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary

Even better

Prior experience working with multi-modal models

Benefits

Medical, dental, and vision benefits
Generous time off, including 25 days annual leave, 8 UK public holidays, and a company-wide holiday break
Daily lunches, dinners and snacks in the office to keep you at your best

Compensation

£125,000 – £180,000 + Offers Equity

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot

Standard company text repeated across Decagon's postings is omitted here.

Software Engineer, Agents

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