Join Dialpad as a Solutions Architect to design and implement AI-driven customer experience solutions for clients.
Posted by employer 1 month ago
First seen on Joblaze 1 month ago
Last verified on the company career page 5 days ago
Skills & Technologies
AI in the day-to-day
AI isn’t just a feature; it’s how our teams do their best work every day.
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Benefits
Joblaze summary
In the role of Solutions Architect at Dialpad, the individual will focus on designing and configuring contact center call flows while ensuring seamless integration with existing business systems. Key skills include expertise in cloud communications platforms, VoIP technologies, and experience with CCaaS and UCaaS solutions. This position is ideal for someone with a strong technical background and a passion for customer service, particularly suited for those who thrive in dynamic, AI-driven environments. Dialpad emphasizes a culture of curiosity and collaboration, making it a compelling place for innovative thinkers.
Joblaze insights
Quick facts
- Is the Solutions Architect role remote?
- It's hybrid — Dialpad expects some on-site time in Pasig City, Metro Manila, Philippines.
- Where is the role based?
- Dialpad is hiring for this position in Pasig City, Metro Manila, Philippines.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: CcaaS, Google G-Suite, MPLS, Office 365, SD-WAN, UCaaS.
- What seniority level is this role?
- Dialpad targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Solutions Architect role at Dialpad.
From the original posting
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Your role
Joining Dialpad as a Solutions Architect means stepping into a pivotal role where your problem-solving prowess and genuine passion for helping others will play a crucial part in ensuring our customers are set up for access on their Day 1 with Dialpad. From the initial call to the final interaction, you'll have the opportunity to dazzle and support our clients at every step, making a lasting impact with each connection. You will act as a subject-matter expert, provide consulting and guidance on technical solutions, and ultimately deliver a world-class experience for our customers.
This position reports to our Manager, Solution Architect. Must be able to work US hours.
What you'll do
- You will design and configure contact center call flows, ensuring seamless integrations with business systems and accurate reporting data.
- You will collaborate with clients to understand their operational needs and tailor Dialpad solutions to optimize call handling, automation, and analytics.
- You will provision and configure desk phones, providing best practices and recommendations for an efficient setup.
- You will lead deployment efforts, overseeing call flow design, integrations, and system configurations to align with business objectives.
- You will troubleshoot issues and help identify and report bugs during deployments, ensuring a smooth transition and minimizing disruptions for end users.
- You will analyze and refine workflows, proactively identifying areas for improvement to enhance efficiency and performance.
- You will perform risk analysis and change management, ensuring project success and on-time delivery.
- You will conduct video conferencing sessions to provide expert insights, guide clients through implementation, and ensure the adoption of best practices.
Skills you'll bring
- Excellent grasp of various modern cloud communications platforms, such as Google G-Suite and Office 365.
- Experience with Business VoIP Telephony Services (On-Premise or SaaS).
- Understanding and experience with:
- VoIP CODECs and technologies (G.711, G.729, G.722, OPUS, H.264, VP8, VP9, WebRTC, H.323, SIP, Network Analyzers).
- Network Infrastructure (Firewalls, Routers, Switches & Wireless); WAN Technologies (MPLS, VPLS & SD-WAN).
- Data Center Technologies (Public & Private Clouds).
- Software components involved in enterprise service delivery (web servers, application servers, databases, web services, mainframes, network-attached storage, and other related technologies).
- Proven track record in implementing CCaaS (Contact Center as a Service) and UCaaS (Unified Communications as a Service) solutions.
- Engineering Services: Expertise in specialized technical and functional areas, including software engineering, programming languages, system integrations, and database management.
Why Join Dialpad
Standard company text repeated across Dialpad's postings is omitted here.