Join Factory as a Solutions Engineer to enhance customer success and product experience in a fast-paced startup environment.
Posted by employer 2 years ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Requirements
- Experience
- 3–4 years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In the role of Solutions Engineer at Factory, the individual will manage the customer journey from onboarding through to successful product adoption, ensuring clients receive tailored support and guidance. Key skills include a strong technical background, proficiency in the tech stack, and the ability to analyze customer data to drive product improvements. This position is ideal for someone with 3-4 years of experience who thrives in a fast-paced startup environment and is passionate about enhancing customer success.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Factory's career page.
- Factory has 55 other open roles including Solutions Engineer, Mid-Market, SF, Solutions Engineer, Field Partner Sales Leader, US - Central/West.
Quick facts
- Is the Solutions Engineer, Enterprise, West role remote?
- No — this is an on-site role in San Francisco, CA.
- How much experience is required?
- 3–4 years of relevant experience for this Solutions Engineer, Enterprise, West role.
- Where is the role based?
- Factory is hiring for this position in San Francisco, CA.
- What seniority level is this role?
- Factory targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Solutions Engineer, Enterprise, West role at Factory.
From the original posting
About the Role
Factory is looking to hire an Enterprise Solutions Engineer to play a crucial role in ensuring customer success and enhancing our product experience.
Customer experience is paramount at Factory. We deliver exceptional experiences for our customers, which stems from one of our core operating principles: Create Obsessed Customers. By providing close support and fostering strong partnerships, we ensure our customers unlock the full potential of our products. As such, we are looking to hire a Solutions Engineer to play a crucial role in ensuring customer success and enhancing our product experience.
What you will do and achieve
Customer Journey Management: Drive end-to-end success for customers from pre-contract signing through pilot and conversion. Lead customers through onboarding, including training sessions with developers. Monitor and communicate the status and progress of customers to ensure their continued success.
Proactive Customer Guidance: Understand each customer’s unique needs and provide tailored product recommendations and feature access to ensure they derive maximum value from our products.
Technical Support: Address technical queries from customers and collaborate with the engineering team to resolve more complex issues as they arise.
Data-Driven Product Insights: Harness customer data and feedback to drive transformative improvements in the product experience.
Engineering Liaison: Act as a bridge between our customers and engineering teams, translating customer feedback into actionable product improvements and collaborating closely with internal teams to implement these enhancements swiftly and efficiently.
Qualifications
3-4 years of experience with a technical background and demonstrated passion for customer success. A Bachelor’s degree in Computer Science, Engineering or a related field is required.
Ability to quickly grasp new technologies and software development practices. Proficiency across the tech stack is highly valued.
Proven ability to identify, diagnose, and resolve complex technical issues in customer environments, demonstrating exceptional problem-solving skills.
Strong analytical skills, with the ability to engage in critical data analysis and derive actionable insights.
Excellent communication and interpersonal skills, capable of fostering positive relationships with customers and working collaboratively across internal teams.
A hunger for learning and a drive to continuously improve, both in terms of personal skills and the product’s value to customers. Must be motivated, proactive, and capable of thriving in a fast-paced, evolving startup environment.