Joblaze summary

The Spaceport Operations Specialist at SpaceX is responsible for overseeing daily operations related to housing, transportation, and customer service at the Spaceport Village. This role requires a strong background in hospitality and operations, with skills in team leadership, customer service, and financial management. Ideal candidates will have experience in high-volume environments and a knack for problem-solving, making it suitable for those with a few years of relevant experience. The position also involves collaboration with various teams to enhance the overall guest experience.

Joblaze insights

Listed about 2 months ago — first seen on Joblaze August 25, 2026. Last confirmed on SpaceX's careers page November 8, 2026.

Quick facts

Is the Spaceport Operations Specialist role remote?: No — this is an on-site role in Starbase, TX.
How much experience is required?: At least 2 years of relevant experience for this Spaceport Operations Specialist role.
Where is the role based?: SpaceX is hiring for this position in Starbase, TX.
Does SpaceX sponsor work visas for this role?: Yes — the posting indicates visa sponsorship is available for the right candidate.
What seniority level is this role?: SpaceX targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Spaceport Operations Specialist role at SpaceX.

From the original posting

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

SPACEPORT OPERATIONS SPECIALIST

The role of a Spaceport Operations Specialist is to provide leadership for housing accommodations, hotel operations, transportation, site amenities, and customer service. You will help develop and implement effective customer service strategies and training programs. Duties include coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with guests and residents, hiring and developing talent, ensuring the team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, and setting and upholding customer service principles. The Spaceport Operations Specialist will support the mission by providing a foundation of excellent customer service and quality living and visiting accommodations that boost morale and productivity within SpaceX.

RESPONSIBILITIES:

Oversee Spaceport Village operations, including leasing/rental housing and hotel operations, transportation, amenities, and events
Monitor quality and consistency of Spaceport operations by setting and enforcing standards while inspecting and routinely walking areas of responsibility
Train staff on customer service, anticipating guest needs, and problem resolution
Enforce proper safety practices with staff and leads
Coordinate and enhance time management for the team
Monitor financial activities for Spaceport Operations, strategically driving revenue and improving operating costs
Create and maintain in-person and online training materials
Oversee performance management for Spaceport Operations staff
Assist in all aspects of project implementation to build out Starbase Village as needed, including aesthetic industrial design improvements
Provide campus-wide reporting on departmental spend, ticketing, and other metrics as requested
Obtain multiple bids from competing contractors by creating scopes of work
Perform job walk-downs with vendors, engineers, supervisors, and managers
Create RFPOs and assist buyers with vendor selection
Ensure purchase orders are accurate with no cost overruns
Work closely with Spaceport Development, Facilities, Culinary, and Hospitality teams

BASIC QUALIFICATIONS:

High school diploma or equivalency certificate
2+ years of experience within the hospitality or operations industry

PREFERRED SKILLS AND EXPERIENCE:

Experience opening new operations and/or creating operational procedures from the ground up
Experience leading a team within the hospitality or operations industry
Advanced knowledge of customer service and problem resolution
Experience with Microsoft Office and Outlook
Excellent communication skills, both written and verbal
Strong knowledge of room inventory, housekeeping processes, guest service, and transportation operations
Experience in a corporate environment
Proficient knowledge of human resources management
Ability to organize work for large groups in various service formats
Strong time management skills
Experience with high-volume, complex multidisciplinary operations
Experience leading groups of 10 or more staff members
Eye for aesthetic industrial design
Experience with facilities within an aerospace industry
Familiar with space planning procedures and operations
Ability to create and update RFPOs and facilities work orders in an ERP software
Ability to work effectively in a team environment
Ability to make independent judgments with limited information
Communication skills for relaying data (verbally and in writing) between employees, vendors, and customers
Logical and strategic approach to solving problems
Ability to read and understand basic floor plans
Comfortable working in a high-stress environment balancing several projects at any given time, with flexibility to adjust for abrupt changes in strategic direction

ADDITIONAL REQUIREMENTS:

Must be willing to travel to other SpaceX locations for significant/extended periods of time as needed (up to 85% of the time)
Willingness to relocate to Starbase, Texas with potential for shift work in a remote location
Ability to provide 24/7 on-call support for emergencies and critical operations
Valid state issued driver's license

ITAR REQUIREMENTS:

Standard company text repeated across SpaceX's postings is omitted here.

Spaceport Operations Specialist

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