Provide leadership for housing accommodations and customer service at SpaceX's Spaceport.
Posted by employer 2 weeks ago
First seen on Joblaze 2 weeks ago
Last verified on the company career page 17 hours ago
Requirements
- Experience
- 2+ years
- Education
- High school
- Visa
- Sponsorship available
Not disclosed in this posting: compensation.
Joblaze summary
The Spaceport Operations Specialist at SpaceX is responsible for overseeing daily operations related to housing, transportation, and customer service at the Spaceport Village. This role requires a strong background in hospitality and operations, with skills in team leadership, customer service, and financial management. Ideal candidates will have experience in high-volume environments and a knack for problem-solving, making it suitable for those with a few years of relevant experience. The position also involves collaboration with various teams to enhance the overall guest experience.
Joblaze insights
- Listed 18 days ago on Joblaze — tracked directly from SpaceX's career page.
- SpaceX has 2449 other open roles including Avionics Systems Engineer (Starship), Battery Engineer (Falcon & Dragon), Avionics Wire Harness Technician (Starship).
Quick facts
- Is the Spaceport Operations Specialist role remote?
- No — this is an on-site role in Anderson, TX.
- How much experience is required?
- At least 2 years of relevant experience for this Spaceport Operations Specialist role.
- Where is the role based?
- SpaceX is hiring for this position in Anderson, TX.
- Does SpaceX sponsor work visas for this role?
- Yes — the posting indicates visa sponsorship is available for the right candidate.
- What seniority level is this role?
- SpaceX targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Spaceport Operations Specialist role at SpaceX.
From the original posting
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
SPACEPORT OPERATIONS SPECIALIST
The role of a Spaceport Operations Specialist is to provide leadership for housing accommodations, hotel operations, transportation, site amenities, and customer service. You will help develop and implement effective customer service strategies and training programs. Duties include coordinating service operations, monitoring and motivating staff, ensuring excellent customer service, engaging with guests and residents, hiring and developing talent, ensuring the team is current with all mandatory company trainings, scheduling and payroll, interviewing, hiring and onboarding of new staff, and setting and upholding customer service principles. The Spaceport Operations Specialist will support the mission by providing a foundation of excellent customer service and quality living and visiting accommodations that boost morale and productivity within SpaceX.
RESPONSIBILITIES:
- Oversee Spaceport Village operations, including leasing/rental housing and hotel operations, transportation, amenities, and events
- Monitor quality and consistency of Spaceport operations by setting and enforcing standards while inspecting and routinely walking areas of responsibility
- Train staff on customer service, anticipating guest needs, and problem resolution
- Enforce proper safety practices with staff and leads
- Coordinate and enhance time management for the team
- Monitor financial activities for Spaceport Operations, strategically driving revenue and improving operating costs
- Create and maintain in-person and online training materials
- Oversee performance management for Spaceport Operations staff
- Assist in all aspects of project implementation to build out Starbase Village as needed, including aesthetic industrial design improvements
- Provide campus-wide reporting on departmental spend, ticketing, and other metrics as requested
- Obtain multiple bids from competing contractors by creating scopes of work
- Perform job walk-downs with vendors, engineers, supervisors, and managers
- Create RFPOs and assist buyers with vendor selection
- Ensure purchase orders are accurate with no cost overruns
- Work closely with Spaceport Development, Facilities, Culinary, and Hospitality teams
BASIC QUALIFICATIONS:
- High school diploma or equivalency certificate
- 2+ years of experience within the hospitality or operations industry
PREFERRED SKILLS AND EXPERIENCE:
- Experience opening new operations and/or creating operational procedures from the ground up
- Experience leading a team within the hospitality or operations industry
- Advanced knowledge of customer service and problem resolution
- Experience with Microsoft Office and Outlook
- Excellent communication skills, both written and verbal
- Strong knowledge of room inventory, housekeeping processes, guest service, and transportation operations
- Experience in a corporate environment
- Proficient knowledge of human resources management
- Ability to organize work for large groups in various service formats
- Strong time management skills
- Experience with high-volume, complex multidisciplinary operations
- Experience leading groups of 10 or more staff members
- Eye for aesthetic industrial design
- Experience with facilities within an aerospace industry
- Familiar with space planning procedures and operations
- Ability to create and update RFPOs and facilities work orders in an ERP software
- Ability to work effectively in a team environment
- Ability to make independent judgments with limited information
- Communication skills for relaying data (verbally and in writing) between employees, vendors, and customers
- Logical and strategic approach to solving problems
- Ability to read and understand basic floor plans
- Comfortable working in a high-stress environment balancing several projects at any given time, with flexibility to adjust for abrupt changes in strategic direction
ADDITIONAL REQUIREMENTS:
- Must be willing to travel to various SpaceX locations for mission critical projects, such as Moon Corps (up to 85% travel)
- Ability to provide 24/7 on-call support for emergencies and critical operations
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.