Sr. Customer Success Manager
Join Dialpad as a Senior Customer Success Manager to drive success and retention for enterprise customers in a dynamic AI-focused environment.
Posted by employer 1 month ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
AI isn’t just a feature; it’s how our teams do their best work every day.
Requirements
- Experience
- 8+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Senior Customer Success Manager at Dialpad, the individual will oversee post-sales activities for enterprise clients, ensuring they maximize the value of Dialpad's AI-driven communication solutions. Key skills include extensive experience in customer success within the SaaS sector, particularly in telecommunications, along with strong communication and analytical abilities. This position is ideal for seasoned professionals who thrive in dynamic environments and have a track record of engaging with C-level executives. Dialpad's culture emphasizes collaboration and innovation, making it a fitting choice for those eager to contribute to a transformative tech landscape.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Dialpad's career page.
- Dialpad has 93 other open roles including Sr. Partner Marketing Manager, Technical Support Engineer, Platinum, Sr. Software Engineer, Applied AI Systems.
- 5144 active AI/ML roles on Joblaze right now.
- 1495 active SaaS roles on Joblaze right now.
- 57 active Telecommunications roles on Joblaze right now.
- Typical AI/ML salary we track runs $140,000–$231,000 (median $180,000, across 2237 roles). See AI/ML salary trends
Quick facts
- Is the Sr. Customer Success Manager role remote?
- No — this is an on-site role in Sydney, Australia.
- How much experience is required?
- At least 8 years of relevant experience for this Sr. Customer Success Manager role.
- Where is the role based?
- Dialpad is hiring for this position in Sydney, Australia.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, Contact Center, SaaS, Telecommunications.
- What seniority level is this role?
- Dialpad targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Sr. Customer Success Manager role at Dialpad.
From the original posting
About Dialpad
Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Unlike legacy systems built to route and answer, or standalone agentic bot vendors built to deflect, Dialpad was built to resolve. Our AI agents and human agents operate on a single platform with shared context, allowing Agentic AI to resolve issues, advance deals, and eliminate busywork through automation while seamlessly handing conversations to humans when needed, with full context preserved.
Market-leading brands, including Randstad, Motorola Solutions, Netflix, the San Diego Padres, the Colorado Rockies Baseball Club, and Cal Athletics, trust Dialpad. Dialpad is backed by Andreessen Horowitz, GV, ICONIQ Capital, and T-Mobile.
Being a Dialer
At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more.
We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves.
We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic.
Your Role
As a Customer Success Manager for Enterprise Accounts, you’ll play an essential role in assisting our customers throughout their entire Dialpad journey - from start to finish. You’ll work closely with Sales, Support, and Product teams to ensure our customers derive measurable value from their investment in Dialpad products, driving success, retention, and renewal.
This position reports to our Sr. Manager of Customer Success for Enterprise Accounts and is based in our Sydney, Australia office.
What you’ll do
- Lead all post-sales activities for Dialpad’s customers through strong relationship-building, product knowledge, planning, and execution.
- Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment.
- Conduct Business Reviews and status calls to align on common goals, identify growth or risk opportunities, and communicate performance metrics and insights.
- Maintain a deep understanding of our solutions and discuss with customers the most meaningful features and functionality for their specific business needs.
- Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings, and working cross-functionally to resolve them.
Skills you'll bring
- 8+ years of Customer Success experience at a SaaS company
- Experience working in and general knowledge of the Telecommunications and Contact Center space (UcaaS/CcaaS).
- Experience and comfort in interacting with and influencing C-level executives.
- Referenceable experience in working with large Enterprise customers.
- Strong presentation, meeting facilitation, and written communication skills.
- Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately.
- Desire to work in a dynamic startup where your input is valued to help craft our offerings and how we interact with clients.
- Ability to work cross-departmentally.
- Must have the ability to lead, manage, or influence both internal and customer resources to achieve positive outcomes.
- Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness.
- Willingness to travel to customer locations.
Why Join Dialpad
- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.