Staff Technical Program Manager - Mobile

We are looking for a strong program leader and strategic operator who can autonomously execute complex enterprise initiatives in a dynamic, fast-paced environment. You'll wear multiple hats—Technical Program Manager, Agile Coach, Process Designer, Storyteller, and Systems Thinker—driving some of the most critical Mobile platform initiatives at MX while partnering with engineering and product leadership to align on high-impact outcomes and scalable architectures.

From day one, you'll influence both product strategy and technical execution—helping us build and improve our mobile platform while scaling the organization itself. You'll bring expertise in best-in-class frameworks for work intake, prioritization, SDLC optimization, team management, and decision-making, with the ability to navigate technical trade-offs, increase developer velocity, and create clarity across ambiguous problems. You'll also own Jira optimization and governance across all of Engineering, establishing best practices that enable team efficiency and organizational visibility.

If you're a creative problem-solver with a passion for optimizing processes, scaling businesses through analytical and general management skills, and building with sane, compassionate collaboration, this role is for you.

Responsibilities

Program Leadership & Delivery

• Communicate goals, roles, and outcomes; drive delivery on time, scope, budget
• Own performance, scalability, and reliability targets for mobile releases across iOS and Android platforms
• Manage multiple simultaneous initiatives with time-sensitive constraints
• Demonstrate financial acumen in budget planning, resource allocation, and P&L awareness

Requirements & Strategic Planning

• Translate high-level business needs into actionable technical roadmaps and mobile platform specifications
• Develop program-level and product/technology roadmaps that align cross-functional dependencies and mobile-specific technical constraints
• Inform executive decisions with data-backed resource and risk analysis

Risk, Transparency, & Governance

• Establish proactive risk detection frameworks using RAID logs and mitigation strategies
• Track and publish program health dashboards (executive summaries and detailed drill-downs)
• Drive data-informed decision reviews and OKR/KPI governance

Cross-Functional Collaboration & Influence

• Build effective networks across Product, Engineering (Mobile, Backend, DevOps), Sales, Marketing, Legal, and InfoSec
• Simplify complex challenges into pragmatic plans; tell compelling program narratives that align diverse stakeholders
• Navigate matrixed-management environments with empathy and influence

Process Design, Coaching, & Technical Governance

• Design enterprise-wide processes that increase successful program delivery and adoption
• Mentor teams on software delivery best practices (Scrum, Kanban, SAFe, Waterfall)
• Facilitate technical design reviews; partner on architectural trade-offs between scalability and speed-to-market
• Lead structured change rollouts and drive adoption
• Develop and coach technical program managers; elevate TPM discipline across the organization

Tools & Systems Mastery

• Own Jira governance and optimization across all of Engineering; establish best practices in Jira Software, JPD, & JSM that drive team efficiency and data quality
• Create data visualizations and reporting dashboards that translate complex engineering data for executive and team audiences
• Identify and implement AI-assisted automation to increase team efficiency in reporting, insights generation, and documentation; stay current on emerging agentic workflows

Qualifications

• 10+ years of Technical Program Management experience leading large-scale software delivery in a New Product Development environment.
• 3+ years of experience leading or mentoring other technical program managers.
• Proven track record of managing end-to-end SDLC for complex distributed systems.
• Atlassian Suite expertise, with demonstrated experience managing Jira across multiple teams or org-wide.
• Expertise in the Scrum framework, with a proven track record of scaling and tailoring agile practices to an organization's maturity level to drive engineering velocity and sprint health.
• Comfort operating in high-ambiguity environments with rapidly evolving priorities.
• Strong bias toward action; ability to unblock teams autonomously and make decisions with incomplete information.
• Demonstrated ability to collaborate effectively across matrixed teams and build trust with peers at all levels.
• Proven ability to rapidly absorb and synthesize complex technical information, allowing for deep engagement in architectural discussions.

Preferred Qualifications

• Experience managing mobile app development or iOS/Android platform initiatives.
• Experience managing AI/ML product development and deployment.
• Ability to navigate technical ambiguity and resolve blockers during zero-to-one builds.
• Systems-thinking mindset with experience in long-term technical strategy and tech debt reduction.
• Analytical skills to utilize engineering metrics for decision-making and product insights.
• Bias toward building automated inspection mechanisms and technical governance processes.
• 3+ years of direct experience in a technical role (SWE, SRE, DevOps, or Systems Architect), ideally with a mobile or platform engineering background.
• Experience leading systemic change management within an engineering organization.
• PMP and CSM certifications