Strategic Account Executive
Join Twilio as a Strategic Account Executive to manage and grow relationships with major communications platform customers.
Posted by employer 1 week ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
What you'll build
- Manage and expand important customer accounts
- Develop and execute account strategy
- Identify new revenue opportunities
- Run a disciplined forecast
- Run highly consultative sales cycles
Must have
- More than 8+ years of combined experience in major account or strategic sales
- Accountable for relationship management, cross sells, upsells and solutions consulting
- Demonstrated track record of managing business forecasts and financial models
- Excellent verbal and written communication skills
- Bachelor’s Degree or equivalent years of experience
Nice to have
- Cross selling experience to Marketing, Engineering and Product
- Telco, CPaas or PaaS selling experience
Practical constraints
- Approximately 30% travel is anticipated
AI in the day-to-day
We use Artificial Intelligence (AI) to help make our hiring process efficient.
Requirements
- Experience
- 8+ years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Strategic Account Executive at Twilio is responsible for managing and expanding relationships with key customers in the communications sector, focusing on driving revenue growth through consultative sales cycles. This role requires a strong analytical background, with skills in relationship management and the ability to collaborate across various teams to identify new opportunities. Ideal candidates will have over eight years of experience in strategic sales, particularly with large-scale clients, and should be comfortable engaging with both technical and business leaders. Twilio's remote-first culture emphasizes collaboration and connection, making it suitable for those who thrive in a
Joblaze insights
- Listed 11 days ago — first seen on Joblaze October 29, 2026. Last confirmed on Twilio's careers page November 8, 2026.
- This exact title is also open at 4 other locations at Twilio: Remote - Japan, Remote - United Kingdom, Remote - Singapore, Remote - United Kingdom.
Quick facts
- Is the Strategic Account Executive role remote?
- Yes — Twilio lists this as a fully remote position.
- How much experience is required?
- At least 8 years of relevant experience for this Strategic Account Executive role.
- What seniority level is this role?
- Twilio targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Strategic Account Executive role at Twilio.
From the original posting
Who we are
See yourself at Twilio
Join the team as Twilio’s next Strategic Account Executive.
About the job
This position is needed to lead relationships with our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.
Responsibilities
In this role, you’ll:
- Manage and expand some of our most important customer accounts, including high growth technology, logistics, and fintech companies.
- Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
- Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.
- Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
- Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
- Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization
*Required:
- More than 8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers.
- Accountable for relationship management, cross sells, upsells and solutions consulting.
- Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
- Analytical account development strategy based on using data to find opportunities and prove value.
- Demonstrated track record of managing business forecasts and financial models.
- Entrepreneurial mindset with appetite to define processes and build programs.
- Proven track record of developing, growing and delivering revenue & gross profit results, especially for large-scale and enterprise customers in Asia.
- Excellent verbal and written communication skills.
- Bachelor’s Degree or equivalent years of experience.
Desired:
- Cross selling experience to Marketing, Engineering and Product.
- Telco, CPaas or PaaS selling experience.
Location
- This role will be remote, and based in Australia (Melbourne, Brisbane or Sydney)
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.
Twilio thinks big. Do you?
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.Standard company text repeated across Twilio's postings is omitted here.