Strategic Account Executive
Join Twilio as a Strategic Account Executive to drive growth for existing customers in Japan.
Posted by employer 5 days ago
First seen on Joblaze 5 days ago
Last verified on the company career page 1 day ago
What you'll build
- Develop and implement a comprehensive territory plan
- Collaborate with internal stakeholders
- Forecast the business
- Be an active spokesperson for Twilio Mission, Vision and Value
Must have
- 5+ years of combined experience in high-touch sales experience for Japanese customers
- Native level Japanese language communication
- Demonstrated track record of growth of business
- Challenger mindset with appetite to acquire new business
- Record of delivering market driven results
Nice to have
- Deep experience working with telecom companies
- Software, SaaS, CPaaS or CCaaS experience with AI capabilities
- Fluent verbal communication in English
- Cloud Technology Sales - IaaS/PaaS
- Experience working with/at System Integrators
Practical constraints
- Approximately up to 50% travel is anticipated
AI in the day-to-day
We use Artificial Intelligence (AI) to help make our hiring process efficient.
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Strategic Account Executive at Twilio focuses on expanding relationships with existing customers in Japan through targeted up-selling and cross-selling strategies. This role requires a strong background in high-touch sales, particularly with Japanese clients, and proficiency in both Japanese and English to effectively engage with technical and business leaders. Ideal candidates will have a proven track record in business growth and strategy execution, particularly within the software or telecommunications sectors. Twilio's remote-first culture fosters collaboration across diverse teams, enhancing the overall impact of the role.
Joblaze insights
- Listed 5 days ago — first seen on Joblaze November 6, 2026. Last confirmed on Twilio's careers page November 10, 2026.
- This exact title is also open at 4 other locations at Twilio: Remote - Australia, Remote - United Kingdom, Remote - Singapore, Remote - United Kingdom.
Quick facts
- Is the Strategic Account Executive role remote?
- Yes — Twilio lists this as a fully remote position.
- How much experience is required?
- At least 5 years of relevant experience for this Strategic Account Executive role.
- What seniority level is this role?
- Twilio targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Strategic Account Executive role at Twilio.
From the original posting
Who we are
See yourself at Twilio
Join the team as Twilio’s next Strategic Account Executive.
About the job
This position is needed to play a key role as part of the growth strategy of Twilio Japan by growing existing customers. You will be responsible for developing a strategy to grow existing customers for Twilio, through the up-sell and cross-sell, and collaborate with internal stakeholders, such as marketing, solution engineerings, partner managers and product managers. Our customers are often application owners, product managers, line of business executives, CxO’s, Head’s of invitation, omni channel and digital strategy partners. Customer industries and segments are also spread from retail, financial services, manufacturing, transportation, public sectors, independent software vendors, system integrators and fast moving technology startups
Responsibilities
In this role, you’ll:
- Develop and implement a comprehensive territory plan, winning strategy for target accounts, execute and adjust plan and priorities to maximize results of growing existing customers and its business.
- Collaborate with internal stakeholders, align shared goals and strategy and obtain support from them
- Forecast the business, including revenue, opportunities with expected annual run-rate business size and timing of ramping, incremental annual commitment values, strategic activations of key cross-sell product, sales funnel management, systematic follow up and discipline by utilizing SFDC and its supplement tools as source of truth for business and its pipelines.
- Be an active spokesperson for Twilio Mission, Vision and Value, Corporate Story to our customers, potential customers, and any external partners who collaborate.
*Required:
- 5+ years of combined experience in high-touch sales experience for Japanese customers with native level Japanese language communication
- Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
- Demonstrated track record of growth of business, growth strategy development and execution.
- Challenger mindset with appetite to acquire new business and customers
- Record of delivering market driven results, especially to scale and enterprise customers
- Capable to understand English as business level and communicate in writings
Desired:
- Deep experience working with telecom companies, carriers, or global communications platforms
- Software, SaaS, CPaaS or CCaaS experience with AI capabilities
- Fluent verbal communication in English
- Cloud Technology Sales - IaaS/PaaS, virtualization, security
- Experience working with/at System Integrators, Resell and Value-Added resellers to drive large and broad customer coverage with external partner organizations
Location
- This role will be remote, and based in Japan.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately up to 50% travel is anticipated to help you connect in-person in a meaningful way.
Twilio thinks big. Do you?
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.Standard company text repeated across Twilio's postings is omitted here.