Strategic Account Manager, Restaurant
Lead enterprise accounts in the restaurant vertical with a focus on retention and growth at Upside.
Posted by employer 1 day ago
First seen on Joblaze 16 hours ago
Last verified on the company career page 16 hours ago
What you'll build
- Lead enterprise accounts in the restaurant vertical
- Enhance retailer relationships through reporting and service
- Conduct monthly account reviews with retailer partners
- Identify and close expansion opportunities
- Collaborate with internal teams for retailer support
Must have
- 7+ years of client-facing experience
- 4+ years of enterprise experience in technology
- Bachelor's degree required
- Experience exceeding goals in retention and growth targets
- Strong analytical skills
Nice to have
- Experience working with the restaurant industry
- Public-speaking experience
Practical constraints
- Ability to travel up to 20%
Requirements
- Experience
- 7+ years
- Education
- Bachelor's degree
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Strategic Account Manager at Upside focuses on managing and enhancing relationships with enterprise restaurant clients, ensuring they derive maximum value from the platform. This role requires strong analytical skills and experience in client retention and growth, particularly within the technology sector, ideally with a background in the restaurant industry. The position suits seasoned professionals with a proven track record in enterprise account management and effective communication. Collaboration with various internal teams is essential to support client success and drive business growth.
Joblaze insights
- Listed today — first seen on Joblaze October 17, 2026. Last confirmed on Upside's careers page October 17, 2026.
- Salary band is in line with the typical range for Sales/Marketing roles (median ~$140,000).
- Starts above 52% of 1053 comparable senior sales/marketing roles in United States we track (median $150,000 across 201 companies).
Quick facts
- Is the Strategic Account Manager, Restaurant role remote?
- It's hybrid — Upside expects some on-site time in United States.
- What's the salary range?
- Upside lists $151,000–$180,000 for this role.
- How much experience is required?
- At least 7 years of relevant experience for this Strategic Account Manager, Restaurant role.
- Where is the role based?
- Upside is hiring for this position in United States.
- What seniority level is this role?
- Upside targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Strategic Account Manager, Restaurant role at Upside.
From the original posting
The Impact You'll Make:
Upside is adding a Strategic Account Manager to lead enterprise accounts in our fast-growing restaurant vertical. In this role, you’ll gain in-depth knowledge of our product, coordinate with internal teams, and enhance retailer relationships through insightful reporting and exceptional service. Reporting to the GM of Restaurant, you'll work with analytics, product, marketing, and operations teams to ensure retailer value and support business growth.
Work with our retailers through onboarding to long-term account management, promoting trust and belief throughout their partnership with Upside
Improve retention of accounts through platform education, using customized decks and data in a relevant way to ensure client understanding and growth
Identify and close expansion opportunities and long-term agreement conversions
Predict and address concerns before they lead to churn risk
Lead monthly account reviews with retailer partners, interpreting raw account data to build performance reports, case studies, and white papers
Maintain account health at multiple levels across client businesses, including senior executives of mid-market and enterprise accounts
Collaborate with internal Upside teams, including analytics, product, marketing, and operations, to provide a positive experience for our retailers
Competencies You’ll Need:
7+years of client-facing experience including 4+ years of enterprise experience in technology; Bachelor's degree required
Experience exceeding goals in retention and growth targets
Experience public-speaking and the ability to speak to both formal and casual audiences
Strong analytical skills that will translate analysis into relatable and compelling talking points and stories
Project-management abilities, including timeline management, client communication, and report interpretation
Experience working with the restaurant industry or a two-sided marketplace is a major plus
Ability to travel up to 20%
Location:
This role offers location flexibility, however, if you’re based in the Washington, D.C., Austin, Chicago, or NYC metropolitan regions, in-office attendance is required on a hybrid basis.
Compensation:
The U.S. base salary range for this full-time position is $151,000 - $180,000 + commissions + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process.
#LI-Remote
#LI-CO1
Benefits:
Medical, dental, and vision coverage starting on Day 1
Equity (ISOs)
401(k) program
Family planning programs + paid parental leave
Physical fitness and wellness memberships
Emotional and mental health support programs
Flexible work environment
Lunch reimbursement for in-office employees
Employee Resource Groups
Learning and Development stipend
Transparent culture
Amazing mission!
Standard company text repeated across Upside's postings is omitted here.