Support the success of creators in the Twitch Partner program through recruitment, account management, and community engagement.
Posted by employer 4 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 18 hours ago
What you'll build
- Identify and recruit high-potential creators
- Guide creators through onboarding
- Serve as primary contact for Twitch Partners
- Support planning of community events
- Generate reports on creator performance
Must have
- Bachelor's degree or equivalent practical experience
- 3+ years of experience in client/partner management
- Demonstrated experience in relationship management
- Strong analytical and communication skills
- Fluency in English
Nice to have
- Experience in digital media, gaming, or creator economy
- Knowledge of content creation platforms
- Experience using CRM systems
- Project management experience
- Additional language skills relevant to the region
Requirements
- Experience
- 3+ years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Strategic Partner Manager at Twitch focuses on supporting and onboarding new creators within the Partner Program, ensuring they have the tools and guidance needed for success. This role requires a blend of analytical skills and relationship management, as the manager will engage with a portfolio of Twitch Partners while also identifying potential new creators. Ideal candidates have at least three years of experience in client management or business development, particularly within digital media or the gaming sector. The position is part of a collaborative team dedicated to enhancing the creator experience and fostering community engagement.
Joblaze insights
- Listed 2 days ago on Joblaze — tracked directly from Twitch's career page.
- Twitch has 58 other open roles including Director, Head of Creative, Executive Business Partner, Sr. Engineering Manager, Android.
Quick facts
- Is the Strategic Partner Manager role remote?
- No — this is an on-site role in Madrid, Spain.
- How much experience is required?
- At least 3 years of relevant experience for this Strategic Partner Manager role.
- Where is the role based?
- Twitch is hiring for this position in Madrid, Spain.
- What seniority level is this role?
- Twitch targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Strategic Partner Manager role at Twitch.
From the original posting
About Us
Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.
We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.
About the Team
The Global Partnerships team lies at the heart of Twitch. Our team is dedicated to serving streamers in our Twitch Partner Program from around the world. Our partner managers are custodians of meaningful and enduring relationships with our Partners. Our operations managers lead the execution and efficiency of critical processes used to support the Partner experience. Our program managers design and implement initiatives that acknowledge and enable Partner success. Collectively, we shape and evolve the Partner Program with meticulous care. Every decision is guided by the diverse needs of our streamers, who are the essence of Twitch's success.
About the Role
The Strategic Partner Manager (SPM) supports the ongoing success of creators across the Twitch Partner program and plays a vital role in bringing new creators into the ecosystem. This role spans Creator Recruitment, Account Management, and Community Engagement, requiring a balance of analytical thinking and relationship management skills.
The role will work from Madrid, Spain and report into the Director of Global Spanish Partnerships.
You Will:
Creator Recruitment
- Identify, evaluate, and reach out to high-potential creators who are new to Twitch or transitioning to livestreaming
- Guide creators through structured onboarding covering analytics, audience development, channel setup, and monetization fundamentals, support.
- Conduct stream reviews and support test-streaming to ensure smooth creator starts
- Maintain visibility in emerging creator communities across platforms (TikTok, YouTube, Instagram, etc.
Partner Touchpoints & Account Management
- Serve as primary point of contact for a portfolio of Twitch Partners
- Provide timely, high-quality support and guidance on Twitch products, policies, and best practices
- Maintain accurate documentation of creator interactions and portfolio data in Salesforce
- Collect and log partner feedback to inform product development and messaging
- Community Management & Events (15% of time)
- Support planning and execution of IRL events to deepen creator relationships
- Maintain active presence in Partner community spaces (e.g., Discord)
- Represent Twitch at creator community moments as a brand ambassador
- Document creator insights and event outcomes
Administrative & Strategic Tasks
- Generate and maintain reports on creator performance and engagement
- Analyze data to identify trends and opportunities within creator portfolio
- Participate in cross-functional meetings and initiatives
- Support development of scalable solutions for creator needs
Team Collaboration
- Work closely with Marketing, Product, Sales, and other teams
- Participate in regular team meetings and planning sessions
- Share insights and best practices with broader partnerships team
- Contribute to process improvements and team initiatives
Success Metrics
- Creator recruitment and onboarding targets
- Partner retention and satisfaction rates
- Response time and quality of support
- Event participation and outcomes
- Documentation quality and timeliness
- Cross-functional collaboration effectiveness
You Have:
- Bachelor's degree or equivalent practical experience
- 3+ years of experience in client/partner management, content acquisition, or related fields
- Demonstrated experience in relationship management and business development
- Strong analytical and communication skills
- Fluency in English (written and verbal)
Bonus Points
- Experience in digital media, gaming, or creator economy
- Knowledge of content creation platforms and livestreaming industry
- Experience using CRM systems (e.g., Salesforce)
- Project management experience
- Additional language skills relevant to the region
Perks
- Private Medical Insurance
- Dental, Vision & Life Insurance
- Pension Plan
- Maternity & Parental Leave
- Paid Time Off & Holidays
- Commuter Benefits
- Amazon Employee Discount
Job ID: TW9283
Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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