Posted by employer 1 year ago
First seen on Joblaze 6 months ago
Last verified on the company career page 1 day ago
Skills & Technologies
Requirements
- Experience
- 3+ years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Support Engineer at Supabase, the individual will engage daily with developers, addressing a range of support inquiries from implementation to optimization. Key skills include proficiency in SQL, particularly PostgreSQL, along with experience in customer support and familiarity with GitHub. This position is ideal for someone with at least three years of experience in technical support, particularly those who thrive in a remote, fast-paced environment. Supabase's globally distributed team emphasizes collaboration and efficiency, making it a dynamic place for growth.
Joblaze insights
Quick facts
- Is the Support Engineer (AMER) role remote?
- Yes — Supabase lists this as a fully remote position.
- How much experience is required?
- At least 3 years of relevant experience for this Support Engineer (AMER) role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: GitHub, JavaScript, Linux, Node.js, PostgreSQL, React.
- What seniority level is this role?
- Supabase targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Support Engineer (AMER) role at Supabase.
From the original posting
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
Identify where internal tooling might be developed or obtained to improve support efficiency.
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
Excellent communication skills and fluency in English.
Skilled in using Linux/Unix operating systems and the command line.
Experienced working with GitHub Issues and Discussions.
Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
Having a degree in Computer Science is a plus too.
Timezones & Logistics
It’s a full-time position with a required location in North American time zones (we don’t believe in sustainability of overnight shifts).
What We Offer
Fully Remote
ESOP
Tech Allowance
Health Benefits
Annual Off-Sites
Flexible Work
Professional Development
~400 team members
60+ countries
20+ languages spoken
540,000+ community members
Standard company text repeated across Supabase's postings is omitted here.