Join Supabase as a Support Engineer to provide developer support in a fully remote, globally distributed team.
Posted by employer 2 months ago
First seen on Joblaze 2 months ago
Last verified on the company career page 1 day ago
Skills & Technologies
Requirements
- Experience
- 3+ years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In this role, the Support Engineer focuses on providing timely assistance to developers facing issues with Supabase's backend solutions, ranging from billing inquiries to technical optimizations. Key skills include proficiency in SQL, familiarity with Linux/Unix systems, and experience with GitHub for issue tracking. This position is ideal for someone with over three years of customer support experience in a technical environment, particularly those comfortable engaging with complex queries and developer tools. Supabase's globally distributed team emphasizes collaboration and efficiency, making it a dynamic place for growth.
Joblaze insights
Quick facts
- Is the Support Engineer (AMER - Weekends) role remote?
- Yes — Supabase lists this as a fully remote position.
- How much experience is required?
- At least 3 years of relevant experience for this Support Engineer (AMER - Weekends) role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: GitHub, JavaScript, Linux, Node.js, PostgreSQL, React.
- What seniority level is this role?
- Supabase targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Support Engineer (AMER - Weekends) role at Supabase.
From the original posting
We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.
You will:
Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
Monitor multiple feedback channels, e.g. Github Issues & Discussions (check them here: https://github.com/supabase/supabase/issues).
Identify where internal tooling might be developed or obtained to improve support efficiency.
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You are:
Experienced in customer support, with 3+ years of experience providing developer support to technical customers.
Proficient in SQL (ideally PostgreSQL). You feel comfortable with complex SQL queries. If you have a database administration experience, it’s a plus.
Excellent communication skills and fluency in English.
Skilled in using Linux/Unix operating systems and the command line.
Experienced working with GitHub Issues and Discussions.
Bonus points if you're familiar with popular JavaScript frameworks like React, Vue, and Svelte and have some experience with Node.js.
Having a degree in Computer Science is a plus too.
Timezones & Logistics
It’s a full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00-02:00 UTC
We are primarily looking for someone in North or South America timezones for this shift.
This position covers Friday → Monday based on the above UTC times, so this may vary slightly for your specific timezone.
What We Offer
Fully Remote
ESOP
Tech Allowance
Health Benefits
Annual Off-Sites
Flexible Work
Professional Development
~400 team members
60+ countries
20+ languages spoken
540,000+ community members
Standard company text repeated across Supabase's postings is omitted here.