Joblaze summary

The Support Specialist at Komodo Health plays a crucial role in delivering top-notch application support to customers, focusing on both existing products and new features. This position requires strong written communication skills and familiarity with tools like Service Cloud, Gainsight, and Jira, alongside a technical understanding of the healthcare landscape. Ideal candidates will have at least two years of experience in customer or technical support, preferably in a healthcare context, and a STEM degree is preferred. The role is part of a dynamic team committed to leveraging data and AI to enhance healthcare outcomes.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Komodo Health's careers page October 31, 2026.
SQL appears in 4.2% of 498 comparable junior other roles in United States; Google Suite appears in 0.6% of 498 comparable junior other roles in United States.

Quick facts

Is the Support Specialist role remote?: It's hybrid — Komodo Health expects some on-site time in India.
How much experience is required?: At least 2 years of relevant experience for this Support Specialist role.
Where is the role based?: Komodo Health is hiring for this position in India.
What's the tech stack?: Joblaze extracted these technologies from the posting: Gainsight, Google Suite, Jira, SQL, Service Cloud.
What seniority level is this role?: Komodo Health targets junior candidates for this position.
Is this full-time or contract?: Full-time for this Support Specialist role at Komodo Health.

From the original posting

We Breathe Life Into Data

The Opportunity at Komodo Health

Deliver exceptional application support to our customers, providing information, best practices, and process guidance. This role supports both existing products and new platform features. The primary communication method is written English, requiring strong written language skills. This role is the initial point of contact for user assistance and a key component of our Customer Retention strategy.

Looking back on your first 12 months at Komodo Health, you will have…

Successfully driven customer product adoption through best-in-class support, following clear SOP’s and methodologies at all times
Developed knowledge of Komodo’s products and data, with the ability to promote customer learning and self-help
Established internal and external credibility, allowing you to identify process improvements and share them with internal Komodo stakeholders

You will accomplish these outcomes through the following responsibilities…

Answering customer questions about general product features and behaviors
Handling common technical tasks and activities according to specifications
Gathering clear requirements for every support ticket, with a particular focus on escalation tickets, and collaborating cross-functionally with various product and engineering teams
Responding to your workload with consistent operational rigor and modeling best Dragon behaviors in communication, timeliness and follow-through.

What you bring to Komodo Health:

2 years in a customer/technical support role, preferably using Service Cloud or similar, as well as Gainsight and Jira
Clear written and verbal communication skills in English
Technical knowledge and understanding of google suite and basic configuration structures
4 year Degree from University (STEM degrees preferred)
Positive attitude towards work/life

Additional skills and experience we’d prioritize (nice to have)…

Understanding of the healthcare industry (US or other) and prior support experience in this field
Technical knowledge such as SQL
Understanding of the lifecycle of software company

Komodo's AI Standard

Where You’ll Work

Standard company text repeated across Komodo Health's postings is omitted here.

Support Specialist

Similar positions