Join Harmony as a Technical Account Manager to enhance customer relationships and drive product adoption in a growing enterprise service management platform.
Posted by employer 4 months ago
First seen on Joblaze 1 month ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
Experience using AI tools (Claude, ChatGPT, Copilot) as a natural part of how you work.
Requirements
- Experience
- 2+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Technical Account Manager at Harmony is responsible for maintaining and enhancing the post-sale technical relationship with customers, ensuring they derive maximum value from the enterprise service management platform. This role requires a strong technical background, particularly in APIs and cloud infrastructure, along with the ability to proactively monitor customer health and troubleshoot issues. Ideal candidates have at least two years of experience in technical account management or a related field, and should be comfortable communicating with both technical and executive stakeholders. Harmony's collaborative environment offers significant growth opportunities as the company scales
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Harmony's careers page October 29, 2026.
- Python appears in 18.2% of 3266 comparable mid other roles in United States; cloud infrastructure appears in 0.2% of 3266 comparable mid other roles in United States.
Quick facts
- Is the Forward Deployed Engineer - New York role remote?
- No — this is an on-site role in New York City.
- How much experience is required?
- At least 2 years of relevant experience for this Forward Deployed Engineer - New York role.
- Where is the role based?
- Harmony is hiring for this position in New York City.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: APIs, JavaScript, Python, SQL, bash, cloud infrastructure.
- What seniority level is this role?
- Harmony targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Forward Deployed Engineer - New York role at Harmony.
From the original posting
About the Role
Harmony is building an enterprise service management platform that runs itself. We need a Forward Deployed Engineer who takes new customers from signed contract to live, then makes Harmony work harder for them by building, configuring and extending our agents inside their environment.
This is an engineering role that sits with the customer. You’ll lead rollouts, write code when the out-of-the-box product isn’t enough, and be the technical advisor IT and HR leaders rely on. When a customer needs a complex agent built, you build it.
What You’ll Do
Lead rollouts for new accounts, from handoff with Solutions Engineering to go-live: integrations, configuration, agent setup and launch
Build tailored solutions on top of Harmony when needed: complex agents, custom workflows, integrations and scripts
Own health and adoption metrics for your accounts, and ship the changes that move them
Run customer enablement and on-site technical sessions with IT and HR teams
Act as technical advisor to customer IT leaders on getting the most out of Harmony across IT, HR, finance and beyond
Partner with Support on escalations that need deep knowledge of the platform or the customer’s environment
Turn what you build in the field into reusable agents, templates and product feedback for Product and Engineering
Build internal tooling and automation that makes deployments faster and repeatable
What We’re Looking For
Required Qualifications
3+ years as a TAM, Customer Success Engineer or Architect, FDE, or in a similar customer-facing technical role
Hands-on with APIs, webhooks, authentication (OAuth, SSO) and data integrations
Experience building with LLMs or AI agents: prompting, tool calling, multi-step workflows
Can own a customer deployment end to end and explain technical tradeoffs to a VP of IT
Clear communicator, in writing and in the room
Uses AI tools (Claude, ChatGPT, Copilot) as a natural part of how you work
Preferred Qualifications
Coding experience
Familiarity with ITSM concepts and enterprise IT environments
Experience at an early-stage B2B SaaS or AI company
What We Offer
Competitive salary and benefits package
Comprehensive health, dental, and vision benefits
401(k) with company match
A collaborative, fast-moving team in Downtown Manhattan
Standard company text repeated across Harmony's postings is omitted here.