Joblaze summary

In the role of Technical Account Manager at Braze, the individual will manage the technical relationship with a portfolio of enterprise clients, ensuring they derive maximum value from the Braze platform. Key skills include a strong command of SaaS, mobile, and API technologies, along with excellent communication abilities to bridge technical concepts for non-technical stakeholders. This position is ideal for someone with 3-5 years of client-facing experience in a technical capacity, particularly in complex environments. Braze emphasizes a collaborative culture, making it a fitting environment for those who thrive in teamwork-driven settings.

Joblaze insights

Listed yesterday — first seen on Joblaze October 31, 2026. Last confirmed on Braze's careers page October 31, 2026.
This exact title is also open at 3 other locations at Braze: Austin, United States, New York City, United States, Chicago, United States.
Salary band is below the typical range for Sales/Marketing roles (median ~$142,000).
Starts above 24% of 67 comparable mid sales/marketing roles in United States that list SaaS we track (median $120,000 across 34 companies). See SaaS salary trends
SaaS appears in 6.9% of 1714 comparable mid sales/marketing roles in United States; programming appears in 0.1% of 1714 comparable mid sales/marketing roles in United States.

Quick facts

What's the salary range?: Braze lists $90,000–$130,500 for this role.
How much experience is required?: 3–5 years of relevant experience for this Technical Account Manager role.
What's the tech stack?: Joblaze extracted these technologies from the posting: API, Mobile, SaaS, programming.
What seniority level is this role?: Braze targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Technical Account Manager role at Braze.

From the original posting

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

WHAT YOU'LL DO

As a Technical Account Manager, you will own the ongoing technical relationship through the entire lifecycle of customers in your portfolio, collaborating very closely alongside the Customer Success and wider account teams. This role will serve as a trusted technical advisor responsible for defining the Braze technology strategy for customers who have purchased the TAM premium service offering and helping them unlock value from their use of the Braze platform.

Your focus will be to drive value, retention, and adoption of Braze’s product through the customer lifecycle, acting as the technical counterpart between Braze and your client’s product and engineering team. You will be responsible for understanding your customer's needs and proactively driving forward technical initiatives that help your customers achieve their business goals.

You’ll manage a portfolio of named accounts, typically in the Enterprise and Strategic classification of accounts, a tier of customers with enterprise organizational structures and architectures, posing unique geographical, scale, and complexity challenges.

This is an opportunity to bring your experience as a product and implementation expert, business analyst, problem solver, and customer success professional along with a high level of product and technical competence, delivering high-impact engagements that drive tangible outcomes for some of Braze’s most advanced customers.

You’ll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity
Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells
Facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture
Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle
Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education
Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management
Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to Braze’s Product team

WHO YOU ARE

3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts
3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment
You may have bilingual skills beyond English that facilitate us talking with our global customer base in their native language. Please note that this is not a requirement for the role but something that we welcome in our team

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $90,000 and $130,500/year with an expected On Target Earnings (OTE) between $102,000 and $145,000/year (including bonus or commission). In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

WHAT WE OFFER

Standard company text repeated across Braze's postings is omitted here.

Technical Account Manager

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