Joblaze summary

In the role of Technical Account Manager at Ambient, the individual is responsible for guiding enterprise clients through the deployment and operational adoption of the company's AI-driven security platform. This position requires a blend of customer success expertise and technical acumen, as the manager must translate complex technical capabilities into actionable outcomes for diverse stakeholders. Ideal candidates have extensive experience in customer-facing roles within enterprise technology and possess strong problem-solving skills. Ambient's fast-paced environment and focus on innovation make this role suitable for those who thrive on building relationships and driving customer success.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Ambient's careers page October 27, 2026.
This exact title is also open at 1 other location at Ambient: Redwood City .

Quick facts

Is the Technical Account Manager role remote?: It's hybrid — Ambient expects some on-site time in Los Angeles.
How much experience is required?: At least 7 years of relevant experience for this Technical Account Manager role.
Where is the role based?: Ambient is hiring for this position in Los Angeles.
What seniority level is this role?: Ambient targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Technical Account Manager role at Ambient.

From the original posting

About the role:

Technical Account Managers at Ambient own the customer success journey from signed contract through full operational adoption for some of the world's largest enterprises. This is a true hybrid role - equal parts customer success and technical account leadership. You're accountable for retention, adoption, and expansion, and you get there by being the trusted bridge between Ambient's AI platform and customers' security, IT, and operations teams.

Day to day, that means guiding customers through deployment and onboarding, translating technical capability into measurable operational outcomes, and keeping momentum going long after go-live. You'll build credibility with both hands-on technical users and executive stakeholders, and you'll be the one driving clarity when priorities or requirements get complicated.

The best people in this role are customer success professionals at heart - relationship-driven, outcome-obsessed, and genuinely invested in customer wins - who also have the technical curiosity to get fluent in a sophisticated, configurable platform. If you enjoy owning the full customer relationship, solving complex problems, and turning enterprise deployments into long-term business outcomes, this role offers significant visibility and ownership.

What you'll do:

Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
Lead customers through deployment, onboarding, testing, training, and operational rollout
Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomes
Develop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real-world environments
Navigate technical and operational complexity by breaking ambiguous problems into clear next steps and driving cross-functional alignment
Build trusted relationships with both day-to-day users and executive stakeholders.
Capture customer feedback and field insights to help shape product, process, and go-to-market improvements
Identify opportunities to deepen customer impact and expand the partnership over time
Travel up to 30%

What you'll bring:

7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise technology
Experience managing multi-stakeholder programs or implementations in enterprise environments
A strong ability to learn sophisticated, configurable technology and understand how different systems, teams, and workflows fit together
A customer-facing style that combines structure, urgency, and relationship-building.
Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations
Excellent written and verbal communication skills
A high degree of ownership, adaptability, and follow-through
Working knowledge of TCP/IP and core networking concepts
Basic firewall and network troubleshooting experience
Familiarity with REST APIs
Comfort using AI tools such as Claude Code and ChatGPT/GPTs to automate workflows

What makes someone successful here:

Successful TAMs at Ambient.ai tend to have a strong balance of two capabilities:

Comfortable going beyond surface-level product knowledge and enjoy building real technical proficiency in a complex system
Strong account leaders who can drive action, align stakeholders, and keep customer programs moving
Strong aptitude and interest to learn a nuanced platform, understand how it fits into a larger customer environment, and use that understanding to drive meaningful outcomes

Bonus points for:

Experience in enterprise SaaS, security technology, or other operationally complex environments
Experience in consulting, transformation, or other roles that required structured problem-solving and executive communication

Why join us:

We are creating an entirely new category within a 180+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible
We partner with an incredible customer roster of F500 companies, including Adobe, TikTok, Gap and SentinelOne

#LI-Remote

Standard company text repeated across Ambient's postings is omitted here.

Technical Account Manager

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