Technical Account Manager - (AU)
Join Obsidian Security as a Technical Account Manager to drive customer value and enhance SaaS security for global enterprises.
Posted by employer 5 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Not disclosed in this posting: compensation, years of experience, visa sponsorship.
Joblaze summary
The Technical Account Manager at Obsidian Security plays a crucial role in enhancing customer engagement by providing expert guidance on the use of the company's SaaS security solutions. This position requires a solid background in cybersecurity, particularly in cloud and SaaS security, along with strong communication skills to manage customer relationships effectively. Ideal candidates are proactive and collaborative, with experience in configuring SaaS applications and a familiarity with web authentication methods. Obsidian is a rapidly growing startup, making this an exciting opportunity for those looking to make a significant impact in the cybersecurity space.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Obsidian Security's career page.
- Obsidian Security has 24 other open roles including Chief Information Security Officer (CISO), Enterprise Account Executive - East (New York), Senior Threat Research Engineer – Taiwan.
- 6517 active Python roles on Joblaze right now.
- 1494 active SaaS roles on Joblaze right now.
- 525 active Cloud roles on Joblaze right now.
- Typical Python salary we track runs $125,000–$190,800 (median $160,000, across 3225 roles). See Python salary trends
Quick facts
- Is the Technical Account Manager - (AU) role remote?
- It's hybrid — Obsidian Security expects some on-site time in Sydney, Australia.
- Where is the role based?
- Obsidian Security is hiring for this position in Sydney, Australia.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Cloud, Cybersecurity, OAuth, Python, SAML, SaaS.
- What seniority level is this role?
- Obsidian Security targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Account Manager - (AU) role at Obsidian Security.
From the original posting
Obsidian Security is the leading SaaS security platform, trusted by global enterprises like Snowflake, T-Mobile, and Algolia. We protect 200+ organizations across North America, Europe, the Middle East, Southeast Asia, Australia, and New Zealand, including many of the world’s largest Fortune 1000 and Global 2000 companies.
Founded in 2017 and backed by top investors like Greylock, Obsidian was built to close a critical gap: securing SaaS apps where business happens—Microsoft 365, Salesforce, and hundreds more. The company does this by offering a complete SaaS security platform to reduce risk, detect and respond to threats, and prevent breaches at the source. Obsidian was built by leaders who redefined endpoint and identity security at CrowdStrike, Okta, Cylance, and Carbon Black. Now, they’re transforming how SaaS is secured.
With AI driving rapid SaaS growth and complexity, agentic AI tools gain privileged access to sensitive data through integrations, creating new risks most security tools miss. Obsidian uniquely detects anomalous OAuth token activity and manages integration risks. Major announcements are on the horizon. Recognizing that SaaS security needs to evolve, Obsidian enables growing organizations to start with a lightweight, prevention-focused browser extension and expand coverage over time.
With global momentum, a growing partner ecosystem including SentinelOne, Databricks, and Google Cloud, and a major fundraise ahead, Obsidian is scaling rapidly toward long-term growth and IPO readiness.
We are hiring a proactive Technical Account Manager (TAM) professional to join our Customer Success team. If you're excited to be part of a winning team of a SaaS security start-up, Obsidian Security is a great place to make an impact.
A TAM is responsible for actively driving customer value within the Obsidian platform. The role is to technically advise on the usage of Obsidian solutions and be a subject matter expert on SaaS security challenges and best practices. The TAM's responsibility is to partner with customers in a technical and educational capacity throughout the life of the customer partnership. The TAM is also the voice of the customer within Obsidian, providing important feedback to product management and engineering. The ideal candidate is driven, collaborative, and knowledgeable, has worked in a cybersecurity role, and is excited about the opportunity to work in a SaaS security start-up. This hybrid role requires the candidate to be on-site at the customer site in Sydney, Australia, for at least two to three days per workweek.
About the Role:
- Deliver the highest level of customer experience and technical assistance to customers and partners. Manage simultaneous customer requests, inquiries, and issues of varying complexity and priority.
- Take ownership of driving complex scenarios and issues, working with appropriate stakeholders in engineering, product management, and sales to deliver successful outcomes.
- Work closely with our customers to make sure they are enabled/on-boarded successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows.
- Drive towards improving customer understanding and usage of the Obsidian platform. This includes understanding common issues to build and improve in-product documentation and guides, as well as deliver live or recorded product training for new customers or partners.
- Identify, communicate, and deliver on opportunities to improve Obsidian’s ability to support and enable our customers to be successful, including new processes, tools, or product prototypes.
- Create and deliver Account Health checks and Quarterly Business Review
About You:
- A strong blend of communication abilities and technical skills to be the field-facing technical ambassador for Obsidian
- Experience in building and managing strong customer relationships
- Experience with cybersecurity, especially Cloud and SaaS security concerns
- Ability to prioritize and manage multiple requests while delivering results
- Experience administering and configuring SaaS applications (such as Google Workplace / GSuite, O365, Okta, Duo, etc)
- Experience interacting with APIs, integrations, and middleware
- An understanding of common web authentication methods (such as tokens, OAuth, SAML, etc.)
- Versed in software engineering (Python) is a definite plus
- Experience with cybersecurity solution stacks
- Experience in incident response, threat triage, log analysis, and data correlation is a strong plus.