💼 Title: Technical Account Manager (TAM)

📍 Location: North America (Eastern Time Zone)

🤝 Reporting To: Senior Manager - TAM Americas

💸 Base Salary Range: $130,000 - $150,000/yr

🌟 OPPORTUNITY HIGHLIGHTS

Are you passionate about solving real-world security challenges and building lasting customer relationships?

SafeBreach is seeking a Technical Account Manager to serve as a trusted advisor to our large enterprise customers—driving value, adoption, and growth with our industry-leading exposure validation platform. In this role, you will manage enterprise relationships and deliver technical excellence independently while collaborating with global teams.

💰 WHAT WE OFFER

Excellent growth opportunities: Make an impact and advance your career
Fully remote work and flexible PTO
Highly competitive salary and equity grants
Health, dental and vision insurance
Generous Parental leave
Monthly phone and internet stipend
Learning & Development stipend
Competitive employee referral bonus program

🚀 THE IMPACT YOU WILL HAVE

Lead onboarding and complex implementation projects for commercial and enterprise customers, including installation, training, and technical setup
Provide expert technical guidance throughout the customer lifecycle, promoting best practices and removing technical blockers
Manage customer relationships proactively to meet established SLAs through strategic advisories, regular check-ins, and clear communication
Drive product adoption and expansion by translating usage data into actionable insights and advising on optimization strategies
Collaborate cross-functionally with Product, Engineering, Sales, and Support teams to advocate for customer needs and resolve technical/business issues
Use tools like Gainsight to track customer engagement, identify risks early, and ensure a seamless customer experience

🧬 WHAT SETS YOU APART

Professional Experience: 5+ years in customer-facing roles such as Technical Account Manager, Support Engineer (Tier 2/3), or Professional Services within cybersecurity or SaaS companies
Technical Proficiency: Strong experience with MITRE ATT&CK framework and detection engineering principles
Security Tools: Hands-on expertise with SIEM, EDR, firewalls, threat intelligence platforms, vulnerability management, and penetration testing tools
Infrastructure Knowledge: Comfortable working across cloud environments (AWS, Azure, GCP) and on-premises systems (Windows, macOS, Linux)
Offensive Security Concepts: Familiarity with Breach and Attack Simulation (BAS), pentesting, threat hunting, red teaming, Continuous Threat Exposure Management (CTEM), and Adversarial Exposure Validation (AEV)
Customer Success: Proven track record delivering workshops, supporting enterprise customers, and driving post-sales success and adoption
Project Management: Skilled at cross-functional collaboration, project ownership, and managing complex technical implementations
Communication: Clear, confident communicator with the ability to engage both technical teams and executive stakeholders
Travel & Flexibility: Willingness and ability to travel up to 15% for customer onsite visits, team alignment meetings, or industry events.

💥 EVEN BETTER IF YOU HAVE

Deep expertise in offensive security methodologies: BAS, pentesting, threat hunting, red teaming, CTEM, or AEV
Proficiency in Python or other scripting languages to customize and extend SafeBreach capabilities
Experience working in a startup or rapidly scaling company environment
Industry certifications such as CISSP, OSCP, CEH, or similar security credentials

Step 2: The Vision

Connect with your future manager to discuss the role, the challenges, and how you can make an impact

Step 3: The Squad

Meet your future team members. Take a deep dive into the team dynamics, the culture and the real-world challenges you will face in this role.

Step 4: The Big Picture

Discussions to ensure our values and long-term goals align with yours.

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