Join Harmony as a Technical Account Manager to enhance customer relationships and drive product adoption in a growing enterprise service management platform.
Posted by employer 1 day ago
First seen on Joblaze 15 hours ago
Last verified on the company career page 15 hours ago
Skills & Technologies
What you'll build
- Own the ongoing relationship with a portfolio of customers
- Drive product adoption and usage
- Monitor customer health proactively
- Troubleshoot technical issues across the platform
- Help build the internal infrastructure that supports the customer experience
Must have
- 3+ years of experience in technical account management
- Strong technical foundation
- Ability to manage a portfolio of accounts
- Clear communication skills
- Proactive mindset
- Experience using AI tools
Nice to have
- Familiarity with ITSM concepts
- Experience with tools like ServiceNow
- Exposure to scripting or programming
- Previous experience at a B2B SaaS company
AI in the day-to-day
Experience using AI tools (Claude, ChatGPT, Copilot) as a natural part of how you work.
Requirements
- Experience
- 3+ years
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Technical Account Manager at Harmony is responsible for managing the post-sale technical relationship with customers, ensuring they derive maximum value from the enterprise service management platform. This role requires a strong technical background, particularly in APIs and cloud infrastructure, along with excellent communication skills to engage effectively with both technical and executive stakeholders. Ideal candidates have at least three years of experience in technical account management or related fields, and familiarity with ITSM concepts is a plus. Harmony emphasizes proactive customer engagement, making this role suitable for those who thrive in dynamic environments.
Joblaze insights
- Listed today — first seen on Joblaze October 1, 2026. Last confirmed on Harmony's careers page October 1, 2026.
Quick facts
- Is the Technical Account Manager - Tel Aviv role remote?
- No — this is an on-site role in Tel Aviv, Israel.
- How much experience is required?
- At least 3 years of relevant experience for this Technical Account Manager - Tel Aviv role.
- Where is the role based?
- Harmony is hiring for this position in Tel Aviv, Israel.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: APIs, Freshservice, Jira Service Management, Okta, ServiceNow, cloud infrastructure.
- What seniority level is this role?
- Harmony targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Account Manager - Tel Aviv role at Harmony.
From the original posting
About the Role
Harmony is building an enterprise service management platform that runs itself. We need a Technical Account Manager who owns the full post-sale technical relationship with our customers, from making sure the product works to making sure they're getting real value from it.
This role blends technical support with strategic account management. You'll troubleshoot issues, drive adoption, monitor customer health, and be the person our customers trust to keep things running and growing. When a customer needs help, you're the first call. When a customer is at risk, you're the one who catches it early.
There's a lot of room to grow here, and we'll make sure you have the support and ownership to do it from day one.
What You’ll Do
Own the ongoing relationship with a portfolio of customers, serving as their primary technical point of contact
Drive product adoption and usage, ensuring customers are getting full value from the platform and discovering capabilities they haven't explored yet
Monitor customer health proactively: track engagement patterns, flag risks early, and intervene before small issues become big problems
Troubleshoot technical issues across the platform, including configuration problems, integration errors, and unexpected behavior
Reproduce, document, and escalate bugs to Engineering with clear steps and context
Help build the internal infrastructure that supports the customer experience: implementing and configuring the tools, systems, and processes the team relies on as we scale
Build dashboards, reports, and internal tooling to track customer health, support trends, and account metrics, making the data accessible and actionable for the team
Contribute to and maintain internal documentation, runbooks, and knowledge base articles
Collaborate with Solution Engineering during onboarding and implementation to provide continuity into the post-sale relationship
Surface customer feedback and usage patterns to Product and Engineering to inform the roadmap
What We’re Looking For
Required Qualifications
3+ years of experience in technical account management, customer success, solutions consulting, support engineering or a related customer-facing technical role
Strong technical foundation: comfortable working with APIs, integrations, cloud infrastructure, and debugging issues across complex systems
Ability to manage a portfolio of accounts and prioritize across competing needs without dropping the ball
Clear communication skills, both in writing and in person. You need to be someone a VP of IT trusts as much as a support technician does
Proactive mindset. You catch problems before customers report them, and you think about adoption and health without being asked
Experience using AI tools (Claude, ChatGPT, Copilot) as a natural part of how you work
Preferred Qualifications
Familiarity with ITSM concepts and enterprise IT environments
Experience with tools like ServiceNow, Jira Service Management, Freshservice, Okta, or similar
Exposure to scripting or programming
Previous experience at a B2B SaaS company
Standard company text repeated across Harmony's postings is omitted here.