Develop and maintain Help Center articles to empower users, collaborating with cross-functional teams in a full-time role.
Posted by employer 5 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 3 days ago
Skills & Technologies
Requirements
- Experience
- 2+ years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
In the role of Technical Content Writer at Motive, the individual will focus on creating and maintaining user-friendly Help Center articles that assist customers in navigating the company's products. Key skills include experience with SaaS and hardware documentation, proficiency in content management systems, and a solid understanding of SEO practices. This position is ideal for someone with at least two years of relevant experience and a background in communications or technical writing. The role also offers opportunities for collaboration on various projects, enhancing both the Help Center and overall user experience.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Motive's career page.
- Motive has 148 other open roles including Installations Specialist, Manager, Business Operations & Strategy, Account Executive, SMB - MX.
- 1100 active JavaScript roles on Joblaze right now.
- 193 active Google Sheets roles on Joblaze right now.
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- Typical JavaScript salary we track runs $125,000–$187,000 (median $160,000, across 453 roles). See JavaScript salary trends
Quick facts
- Is the Technical Content Writer role remote?
- It's hybrid — Motive expects some on-site time in Pakistan - Remote.
- How much experience is required?
- At least 2 years of relevant experience for this Technical Content Writer role.
- Where is the role based?
- Motive is hiring for this position in Pakistan - Remote.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: CSS, Google Docs, Google Drive, Google Gmail, Google Sheets, HTML.
- What seniority level is this role?
- Motive targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Content Writer role at Motive.
From the original posting
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
About the Role:
As a Motive Technical Documentation Writer, you will develop, edit, and maintain customer-facing Help Center articles that empower users to get the most from our products. Working closely with cross-functional product and support teams, you’ll gather essential insights and translate them into clear, helpful content for a non-technical audience.
Your responsibilities will go beyond writing—you will contribute to ongoing knowledge management initiatives, recommend improvements to the Help Center experience, and ensure our support content remains accurate and user-friendly. You’ll also have opportunities to participate in a range of collaborative projects, such as Help Center coding tasks, reporting on content metrics, supporting SEO strategy, contributing to user experience (UX) research, designing chatbot flows, and crafting video scripts.
What You’ll Do:
- Create, update, and maintain high-quality Help Center support articles, ensuring clarity, consistency, and accuracy.
- Prepare well-structured drafts in the Content Management System (CMS) and edit images for articles, submitting content for review and approval.
- Collaborate with cross-functional teams to gather product information and develop new support content that meets customer needs.
- Contribute to technical and strategic initiatives, including Help Center coding (JavaScript, HTML, CSS), SEO optimization, data analysis, chatbot flows, and industry research.
- Identify content gaps, implement process improvements, and own projects that enhance the Help Center and overall customer experience.
What We’re Looking For:
- 2+ years of relevant experience
- Bachelors degree in Communications, Writing, Media, Computer Science, Engineering or similar degrees
- Technical experience with SaaS and/or Hardware products
- Experience with Google product suite (Drive, Docs, Sheets, Gmail, etc)
- Hands-on experience with Content management system like zendesk/wordpress/hubspot
- Experience with SEO implementation
- Comfortable working in the US EST shift - 6 PM (PKT) to 3 AM (PKT)
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.