Technical Delivery Lead - NYC

• We lean in: ownership over titles, outcomes over intentions.

The Role

As Technical Delivery Lead, you will own how Legora's customers across the region

go live and scale. You will lead and grow a team of Technical Delivery Managers who run

end-to-end implementations, from SSO to document-management integrations, and you

will stay close enough to the work to step into the projects yourself.

This is a player-coach role. You set the delivery standard for the US, make sure every

customer has a clear path from kickoff to adoption, and act as the link between the

delivery team and Sales, Customer Success, Engineering and Product. You will also help

shape the delivery playbook as Legora keeps expanding across the region.

What You'll Do

Lead the US delivery team

• Manage, coach and develop a team of Technical Delivery Managers across US,

  including hiring, onboarding and performance

• Allocate projects across the team based on complexity, customer priority and

  capacity, and keep workloads sustainable

• Set clear expectations for quality, timelines and customer communication, and hold

  the team to them

Own delivery outcomes for the region

• Oversee the pipeline of integration projects from kickoff through go-live, and step in

  early when a project is at risk

• Act as the senior technical escalation point for complex implementations, including

• SSO, authentication, and document-management integrations

• Track delivery metrics such as time to go-live, project health and customer

  satisfaction, and report on them to leadership

• Stay hands-on with select strategic customer projects

Build the delivery engine

• Standardize how the US delivers: playbooks, technical documentation, test plans and

  rollout checklists that the team can reuse

• Improve how delivery hands off to support, Customer Success and adoption teams

  after go-live

• Work with global delivery leads so that practices stay consistent across regions while

  reflecting local customer needs, such as data residency and regional security

  requirements

Work across the business

• Partner with GTM and Solutions Engineering on scoping and technical feasibility

  before deals close, so commitments made to customers can be delivered

• Work with Engagement and Legal Engineering to turn successful go-lives into lasting

  adoption

• Bring patterns from delivery projects back to Engineering and Product to influence

  the roadmap and make future implementations easier

Who You Are

• Proven experience in technical delivery, implementation, or a similar customer-facing

  technical role, including at least 2 years leading or managing a team

• Strong hands-on background with enterprise integrations and implementation

• A track record of running multiple parallel implementation projects with a structured,

  proactive approach to blockers and risk

• Experience building repeatable delivery processes, not only running individual

  projects

• Able to translate technical concepts clearly for non-technical audiences, including

  senior customer stakeholders

• A strong communicator who builds trusted relationships across customer and internal

  teams

• A coach who gives direct, useful feedback and helps people grow

• Comfortable working autonomously in a fast-paced, high-growth environment

Nice to Have

• Experience delivering software to law firms, in-house legal teams or other regulated,

  security-conscious customers

• Familiarity with SSO, iManage, SharePoint or similar document management platforms

• Experience with US data residency, GDPR and enterprise security review

  requirements

• Fluency in English

What’s In It For You

• Global collaboration: Partner with teams and clients across Europe, APAC, and North America.

• In-person environment: Flatiron office designed for ambitious builders and company provided lunch daily.

  • Multiple medical plan options through Aetna and Kaiser Permanente

  • Dental plans via MetLife

  • Vision plans via Vision Care

  Family Support

  • Generous parental leave

  • Free access to Maven Clinic

  • Dependent Care FSA

  Additional Perks

  • Pre-tax commuter benefits

  • Life Insurance + STD/LTD

  • 401(K) with generous company match

  • Unlimited PTO