Technical Engagement Manager
Skills & Technologies
Requirements
- Education
- Bachelor's degree
Benefits
Joblaze summary
In the role of Technical Engagement Manager at Starburst, the individual will engage with key customers to understand their data challenges and architect tailored solutions that drive business success. This position requires a strong foundation in data architecture, proficiency in SQL, and familiarity with distributed query engines like Trino. Ideal candidates will have a proven history of managing customer relationships and delivering impactful outcomes, making this role suitable for those with significant experience in technical customer engagement. Starburst emphasizes a collaborative environment, working closely with internal teams to ensure effective service delivery.
Joblaze insights
- Listed about a month ago on Joblaze — tracked directly from Starburst's career page.
- Starburst has 21 other open roles including Senior Enterprise Account Executive, East , Technical Support Engineer, Senior Enterprise Account Executive, West.
- 1235 active AWS roles on Joblaze right now.
- 1088 active SQL roles on Joblaze right now.
- 1087 active Kubernetes roles on Joblaze right now.
- Salary band is below the typical range for Management roles (median ~$180,000).
Quick facts
- Is the Technical Engagement Manager role remote?
- It's hybrid — Starburst expects some on-site time in Charlotte, NC .
- What's the salary range?
- Starburst lists $155,000–$190,000 for this role.
- Where is the role based?
- Starburst is hiring for this position in Charlotte, NC .
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Trino, AWS, Presto, Google Cloud, Apache Spark, SQL.
- What seniority level is this role?
- Starburst targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Engagement Manager role at Starburst.
From the original posting
About Starburst
Starburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. With open standards including Trino and Apache Iceberg, Starburst enables trusted access to complete enterprise context while helping organizations avoid vendor lock-in. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence. Learn more at starburst.ai.
About the role
Starburst Data is seeking a highly skilled and experienced Technical Engagement Manager to join our dynamic team. In this role, you will be responsible for working closely with a few of our largest customers to understand their business challenges and requirements, architecting solutions using Starburst products and driving business outcomes across the customer journey, from initial engagement to successful adoption. As a Technical Engagement Manager, you will serve as a trusted advisor to our customers, helping them maximize the value of their data and achieve their business objectives.
As a Technical Engagement Manager at Starburst you will:
- Establish trust and credibility by demonstrating Data & AI industry knowledge, understanding of the buyer's organization, and a track record of successful engagements.
- Build and nurture strong relationships with the champion, who serves as the internal advocate for the engagement within the customer organization.
- Offer support and guidance to the champion throughout the engagement process, helping them navigate internal processes and mobilize resources as needed.
- Proactively address concerns and objections raised by other stakeholders, leveraging insights from the champion and executive buyer to overcome obstacles and drive alignment.
- Solicit feedback from other stakeholders throughout the engagement process, incorporating their input to enhance service delivery and customer satisfaction.
- Collaborate with sales teams to understand customer needs and objectives to identify new use cases and/or adoption opportunities.
- Drive adoption of Starburst culminating in the Customer reaching its success criteria.
- Partner with internal teams, including architects, engineers, and project managers, to ensure successful delivery of services.
- Serve as one of the primary points of contact for customers throughout the engagement lifecycle.
- Monitor and report on key performance indicators (KPIs) to track the success of engagements.
- Drive continuous improvement in processes and methodologies to enhance customer satisfaction and project delivery efficiency.
Some of the things we look for:
- Bachelor's degree in business, technology, or a related field.
- Deep understanding of data architecture principles, including data modeling, data integration, and data warehousing.
- Proficiency in SQL and experience with distributed query engines (e.g., Presto, Trino, Apache Spark).
- Strong problem-solving skills and the ability to think strategically about business challenges and technical solutions.
- Proven track record of successfully managing customer engagements and delivering business outcomes.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
- Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes) is a plus.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Ability to Travel: This role will require 25% in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events. Actual travel expectations may vary by role and business needs.
Starburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering. Actual compensation packages are determined based on relevant skills, experience, education and training, and specific work location. For more information, connect with the recruiting team or Hiring Manager during the process as they can provide more detailed information about the salary range.
Build your career at Starburst
All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, we’re empowered to take ownership of our careers and drive meaningful change. Anchored in industry-proven technology and unprecedented success, All-Stars are taking on the challenge everyday to disrupt our industry – and the future.
Our global workforce is supported by a competitive Total Rewards program that reflects our commitment to a rewarding and supportive work environment. This includes a variety of benefits like competitive pay, attractive stock grants, flexible paid time off, and more.
We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up authentically.
Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state
or local laws.