Join Verkada as a Technical Support Engineer to support enterprise customers with cloud-managed building security products in London.
Posted by employer 2 years ago
First seen on Joblaze 1 hour ago
Last verified on the company career page 1 hour ago
Skills & Technologies
What you'll build
- Full-stack troubleshooting of the Verkada platform
- Provide design, installation, and configuration expertise
- Communicate technical matters to customers
- Collaborate with Engineering and Product teams
- Write technical knowledge base articles
Must have
- Bachelor's or Master's degree in related technical discipline
- 1+ years professional or internship experience in a technical support engineering or IT role
- Strong understanding of network fundamentals
- Ability to communicate complex technical matters
- Excellent customer service skills
Nice to have
- Experience working with Linux
- Experience with APIs
- Experience with Python or other coding languages
- Industry certifications are a plus
Practical constraints
- On-site 5 days per week
AI in the day-to-day
Verkada uses AI to enhance security solutions and improve customer support.
Requirements
- Experience
- 1+ years
- Education
- Bachelor's degree
- Visa
- Sponsorship available
Not disclosed in this posting: compensation.
Benefits
Joblaze summary
In this role, a Technical Support Engineer at Verkada will troubleshoot and resolve a variety of technical issues related to the company's cloud-managed security products, while also advising enterprise customers on best practices. The position requires a solid understanding of networking fundamentals and experience with Linux or coding languages, making it suitable for candidates with at least one year of relevant technical support experience. This role is ideal for individuals who excel in problem-solving and communication, as they will serve as a key link between customers and internal teams.
Joblaze insights
- Listed today — first seen on Joblaze October 15, 2026. Last confirmed on Verkada's careers page October 15, 2026.
- This exact title is also open at 2 other locations at Verkada: Sydney, Australia, San Mateo, CA United States.
Quick facts
- Is the Technical Support Engineer role remote?
- No — this is an on-site role in London, United Kingdom.
- How much experience is required?
- At least 1 year of relevant experience for this Technical Support Engineer role.
- Where is the role based?
- Verkada is hiring for this position in London, United Kingdom.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: APIs, Computer Engineering, Cybersecurity, Information Technology, Linux, Networking.
- Does Verkada sponsor work visas for this role?
- Yes — the posting indicates visa sponsorship is available for the right candidate.
- What seniority level is this role?
- Verkada targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Support Engineer role at Verkada.
From the original posting
Who We Are
About the Role
Verkada is expanding rapidly in the EMEA region. We are looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of Technical Support Engineering, you will join a skilled team supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform. Our team is the bridge between customers, Engineering, and Product Management. This role will report into one of our Technical Support Engineering Managers and is based on-site 5 days per week in our London office.What You'll Do
- Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
- Provide best practice design, installation, and configuration expertise to enterprise customers
- Communicate technical matters to customers both orally and in writing
- Own customer issues from creation to resolution
- Collaborate with Engineering and Product teams to test new products and identify bugs
- Write technical knowledge base articles and whitepapers
- Staying up to date on the latest products and industry technologies
- Build tools and processes that will scale
What You Bring
- Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
- 1+ years professional or internship experience in a technical support engineering or IT role
- Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
- Experience working with Linux, APIs, Python, or other coding languages is a plus
- Ability to communicate complex technical matters both orally and in writing
- Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
- Demonstrated problem-solving skills and attention to detail
- Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Employee Benefits
- Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under most plans and 100% for family premiums
- Private medical and dental coverage
- Paid parental leave policy & fertility benefits
- Retirement saving options
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
- Wellness/fitness benefits
- Professional development stipend
- Healthy lunches provided daily
- Commuter benefits
Additional Information:
- We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.
Verkada Is An Equal Opportunity Employer
Standard company text repeated across Verkada's postings is omitted here.