Is the Technical Support Engineer role remote?

No — this is an on-site role in Sydney, Australia.

How much experience is required?

At least 1 year of relevant experience for this Technical Support Engineer role.

Where is the role based?

Verkada is hiring for this position in Sydney, Australia.

What's the tech stack?

Joblaze extracted these technologies from the posting: Computer Engineering, Cybersecurity, Electrical Engineering, Information Technology, Linux, Networking.

Does Verkada sponsor work visas for this role?

Yes — the posting indicates visa sponsorship is available for the right candidate.

What seniority level is this role?

Verkada targets junior candidates for this position.

Is this full-time or contract?

Full-time for this Technical Support Engineer role at Verkada.

Technical Support Engineer at Verkada

Joblaze summary

In this role, the Technical Support Engineer at Verkada is responsible for troubleshooting complex issues across the company's suite of AI-powered security products, ensuring enterprise customers receive effective solutions. The position requires a strong foundation in networking and systems administration, along with excellent communication skills to convey technical information clearly. Ideal candidates will have at least a year of experience in a technical support role and a relevant degree, making this position suitable for those looking to deepen their expertise in a fast-paced, collaborative environment.

Joblaze insights

Listed 9 days ago on Joblaze — tracked directly from Verkada's career page.
Verkada has 314 other open roles including GRC Engineer , Product Marketing Manager, Workplace, Senior Software Engineer - Camera Platform.
6517 active Python roles on Joblaze right now.
990 active Linux roles on Joblaze right now.
348 active Electrical Engineering roles on Joblaze right now.
Typical Python salary we track runs $125,000–$190,800 (median $160,000, across 3225 roles). See Python salary trends

Quick facts

Is the Technical Support Engineer role remote?: No — this is an on-site role in Sydney, Australia.
How much experience is required?: At least 1 year of relevant experience for this Technical Support Engineer role.
Where is the role based?: Verkada is hiring for this position in Sydney, Australia.
What's the tech stack?: Joblaze extracted these technologies from the posting: Computer Engineering, Cybersecurity, Electrical Engineering, Information Technology, Linux, Networking.
Does Verkada sponsor work visas for this role?: Yes — the posting indicates visa sponsorship is available for the right candidate.
What seniority level is this role?: Verkada targets junior candidates for this position.
Is this full-time or contract?: Full-time for this Technical Support Engineer role at Verkada.

From the original posting

Who We Are

Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.

We’ve got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.

You can look at all kinds of communities to see our platform’s impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that’s alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We’re rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.

About The Role

Verkada is expanding rapidly in Sydney and the JAPAC region. We are looking for a Technical Support Engineer to join our elite team of engineers serving our growing base of enterprise customers. This high-impact role centers on owning and resolving challenging issues across the entire suite of Verkada products, acting as customers' go-to person for difficult problems, and providing crucial support.

Your responsibilities will involve diving deep into intricate customer environments, troubleshooting complex systems, and educating customers and partners on installation and configuration best practices. You will collaborate closely with the Engineering and Product teams to identify and resolve bugs, providing essential feedback to drive product improvement. You will help develop the team by working with other engineers on tough problems, effective communication strategies, and mastery of the Verkada portfolio.

This role requires that you be on-site 5 days per week at our vibrant office in Sydney where collaboration and innovation thrive.

What You'll Do

Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
Provide best practice design, installation, and configuration expertise to enterprise customers
Communicate technical matters to customers both orally and in writing
Own customer issues from creation to resolution
Collaborate with Engineering and Product teams to test new products and identify bugs
Write technical knowledge base articles and whitepapers
Staying up to date on the latest products and industry technologies
Build tools and processes that will scale

What You Bring

1+ year of experience in a Technical Support Engineering or IT role
Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or Cybersecurity from an accredited college
Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
Experience with electrical, Linux, APIs, Python or other coding languages is a plus
Ability to communicate complex technical matters both orally and in writing
Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
Demonstrated problem-solving skills and attention to detail
Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

Australia Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

Healthcare programs that can be tailored to meet the personal health and financial well-being needs – Premiums are 66% covered
Medical, optical, dental, and hospital coverage
Paid parental leave policy & fertility benefits
Life and Disability coverage
Time off to relax and recharge through our paid holidays, firmwide extended holidays, accrued vacation days, and personal sick time
Professional development stipend
Wellness/fitness benefits
Healthy meals provided daily
Commuter benefits

Additional Information:

We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

Verkada Is An Equal Opportunity Employer

As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.

Your application will be handled in accordance with our Candidate Privacy Policy.