Joblaze summary

In this role, the Technical Support Engineer at Verkada is responsible for troubleshooting complex issues across the company's suite of AI-powered security products, ensuring enterprise customers receive effective solutions. The position requires a strong foundation in networking and systems administration, along with excellent communication skills to convey technical information clearly. Ideal candidates will have at least a year of experience in a technical support role and a relevant degree, making this position suitable for those looking to deepen their expertise in a fast-paced, collaborative environment.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Verkada's careers page October 29, 2026.
This exact title is also open at 2 other locations at Verkada: London, San Mateo, CA United States.

Quick facts

Is the Technical Support Engineer role remote?: No — this is an on-site role in Sydney, Australia.
How much experience is required?: At least 1 year of relevant experience for this Technical Support Engineer role.
Where is the role based?: Verkada is hiring for this position in Sydney, Australia.
What's the tech stack?: Joblaze extracted these technologies from the posting: Computer Engineering, Cybersecurity, Electrical Engineering, Information Technology, Linux, Networking.
Does Verkada sponsor work visas for this role?: Yes — the posting indicates visa sponsorship is available for the right candidate.
What seniority level is this role?: Verkada targets junior candidates for this position.
Is this full-time or contract?: Full-time for this Technical Support Engineer role at Verkada.

From the original posting

Who We Are

About The Role

Verkada is expanding rapidly in Sydney and the JAPAC region. We are looking for a Technical Support Engineer to join our elite team of engineers serving our growing base of enterprise customers. This high-impact role centers on owning and resolving challenging issues across the entire suite of Verkada products, acting as customers' go-to person for difficult problems, and providing crucial support.

Your responsibilities will involve diving deep into intricate customer environments, troubleshooting complex systems, and educating customers and partners on installation and configuration best practices. You will collaborate closely with the Engineering and Product teams to identify and resolve bugs, providing essential feedback to drive product improvement. You will help develop the team by working with other engineers on tough problems, effective communication strategies, and mastery of the Verkada portfolio.

This role requires that you be on-site 5 days per week at our vibrant office in Sydney where collaboration and innovation thrive.

What You'll Do

Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
Provide best practice design, installation, and configuration expertise to enterprise customers
Communicate technical matters to customers both orally and in writing
Own customer issues from creation to resolution
Collaborate with Engineering and Product teams to test new products and identify bugs
Write technical knowledge base articles and whitepapers
Staying up to date on the latest products and industry technologies
Build tools and processes that will scale

What You Bring

1+ year of experience in a Technical Support Engineering or IT role
Bachelor's or Master's degree in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, Electrical Engineering, or Cybersecurity from an accredited college
Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems
Experience with electrical, Linux, APIs, Python or other coding languages is a plus
Ability to communicate complex technical matters both orally and in writing
Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
Demonstrated problem-solving skills and attention to detail
Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

Australia Employee Benefits

Healthcare programs that can be tailored to meet the personal health and financial well-being needs – Premiums are 66% covered
Medical, optical, dental, and hospital coverage
Paid parental leave policy & fertility benefits
Life and Disability coverage
Time off to relax and recharge through our paid holidays, firmwide extended holidays, accrued vacation days, and personal sick time
Professional development stipend
Wellness/fitness benefits
Healthy meals provided daily
Commuter benefits

Additional Information:

We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

Verkada Is An Equal Opportunity Employer

Standard company text repeated across Verkada's postings is omitted here.

Technical Support Engineer