Joblaze summary

In the role of Technical Support Engineer at Verkada, the individual will engage in troubleshooting and resolving complex technical issues related to the company's suite of cloud-managed security products. Key skills include a strong foundation in networking, systems administration, and the ability to communicate technical concepts effectively. This position is ideal for candidates with a technical degree and relevant certifications, who thrive in collaborative environments and are eager to contribute to product improvements. Verkada's focus on innovation and customer support positions this team as a vital link between users and product development.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Verkada's careers page October 27, 2026.
This exact title is also open at 2 other locations at Verkada: London, Sydney, Australia.
Python appears in 11.8% of 11324 comparable other roles in United States; Linux appears in 3.1% of 11324 comparable other roles in United States.

Quick facts

Is the Technical Support Engineer role remote?: No — this is an on-site role in San Mateo, CA United States.
What's the salary range?: Verkada lists $48–$54 for this role.
Where is the role based?: Verkada is hiring for this position in San Mateo, CA United States.
What's the tech stack?: Joblaze extracted these technologies from the posting: Linux, Python.
Does Verkada sponsor work visas for this role?: Yes — the posting indicates visa sponsorship is available for the right candidate.
Is this full-time or contract?: Full-time for this Technical Support Engineer role at Verkada.

From the original posting

Who We Are

About the Role

Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform.

Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge base articles. Our team is the bridge between customers, Engineering, and Product Management. This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in San Mateo, CA.

What You'll Do

Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
Provide best practice design, installation, and configuration expertise to enterprise customers
Communicate technical matters to customers both orally and in writing
Own customer issues from creation to resolution
Collaborate with Engineering and Product teams to test new products and identify bugs
Write technical knowledge base articles and whitepapers
Staying up to date on the latest products and industry technologies
Build tools and processes that will scale

What You Bring

Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
Ability to communicate complex technical matters both orally and in writing
Demonstrated problem-solving skills and attention to detail
Ability to work within a team environment
Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
Willing and able to work on-site in San Mateo 5 days per week

Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision, and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
Professional development stipend
Fertility stipend
Wellness/fitness benefits
Healthy lunches provided daily
Commuter benefits

Additional Information:

Pay Disclosure

At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity. This estimate can vary based on the factors described above, so the actual starting base pay may be above or below this range. Base pay is also just one component of Verkada’s total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).

Estimated Hourly Pay Range

$48—$54 USD

Verkada Is An Equal Opportunity Employer

Standard company text repeated across Verkada's postings is omitted here.

Technical Support Engineer