Joblaze summary

In the role of Technical Support Engineer at Tanium, the individual is responsible for addressing customer technical issues and enhancing their overall experience with the company's platform. Key skills include a strong foundation in networking, security, and troubleshooting, along with proficiency in scripting and programming. This position is ideal for someone with at least three years of relevant experience who can independently manage complex problems. Tanium emphasizes a collaborative culture, making it a fitting environment for those who value teamwork and diversity.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 3, 2026. Last confirmed on Tanium's careers page October 29, 2026.
This exact title is also open at 1 other location at Tanium: Krakow, Poland (Hybrid).
Python appears in 15.9% of 4892 comparable mid other roles; Microsoft Intune appears in 0.1% of 4892 comparable mid other roles.

Quick facts

How much experience is required?: At least 3 years of relevant experience for this Technical Support Engineer role.
What's the tech stack?: Joblaze extracted these technologies from the posting: Active Directory, Group Policy, Microsoft Intune, PowerShell, Python, SCCM.
What seniority level is this role?: Tanium targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Technical Support Engineer role at Tanium.

From the original posting

This position requires Japanese fluency.

The Basics:

At Tanium, our Support Engineers fulfill a necessary role in our organization by serving our customers in resolving technical issues and answering technical questions in a timely manner. With a primary focus on customer satisfaction, Support Engineers work both reactively and proactively to improve the overall experience of our enterprise customers when using Tanium. This role reports to a Support Manager.

As a Support Engineer, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.

What You’ll Do:

Assisting customers by:
- Triaging inbound support cases
- Solving customer support cases
- Working with other Support Engineers to assist with their assigned cases
- Answering customer questions in the Tanium community site
Improve customer experience by:
- Documenting best practices
- Tracking activity, documenting root cause, and reporting
- Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
- Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience

We’re Looking For:

Education

Associates degree or equivalent experience required
BS degree in Computer Science, MIS, or similar experience a plus

Experience and Skills

Must Haves:

3+ years into their career field with solid technical skills in one or more areas of networking, security, operations, scripting, and/or programming
Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules
Problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others
Aptitude for comprehending complex troubleshooting
Good Judgement; understand the importance of weighing cost and value in decision making and practice making good judgement calls with improved consistency overtime
Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; participate in projects and follow technical support procedures only requiring help on more complex enterprise initiatives or issues
Solid understanding of Windows operating systems, including administration, troubleshooting, and configuration in enterprise environments
Ability to independently own and drive complex, ambiguous, enterprise scale issues end to end with minimal supervision.

Good to Have:

Prior experience and breadth of knowledge needed to support customers
Hands-on Tanium experience
Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python)
Experience with Windows Server administration, Active Directory, Group Policy, and Windows-based endpoint management tools such as SCCM or Microsoft Intune
Familiarity with Windows event logs, registry, and system diagnostics for advanced troubleshooting in enterprise environments
Basic familiarity with macOS and/or Linux (for example: command-line navigation, log locations, basic troubleshooting), with a willingness to broaden coverage beyond Windows
English skills for collaboration with global teams (for example: joining calls and troubleshooting sessions with escalation or engineering teams)

About Tanium

Tanium is the Autonomous IT company. As Al accelerates both innovation and risk, Tanium Atlas, the company's autonomous operating system, puts the full depth of the Tanium Autonomous IT Platform behind every IT and security operator - human and agentic. Tanium provides the real-time intelligence, agentic decision-making, and autonomous execution operators needed to detect, decide, and remediate at machine speed across their endpoint estate.

Taking care of our team members

#LI-TO2

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Standard company text repeated across Tanium's postings is omitted here.

Technical Support Engineer

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