Is the Technical Support Engineer role remote?

It's hybrid — Tanium expects some on-site time in Krakow, Poland.

How much experience is required?

At least 3 years of relevant experience for this Technical Support Engineer role.

Where is the role based?

Tanium is hiring for this position in Krakow, Poland.

What seniority level is this role?

Tanium targets mid-level candidates for this position.

Is this full-time or contract?

Full-time for this Technical Support Engineer role at Tanium.

Technical Support Engineer at Tanium

Joblaze summary

In this role, the Technical Support Engineer at Tanium focuses on resolving customer technical issues and enhancing their overall experience with the company's products. The position requires strong skills in IT administration, networking, and troubleshooting, along with a solid understanding of Tanium's tools and AI technologies. Ideal candidates will have at least three years of relevant experience and the ability to work independently while collaborating with a team. The role is part of a hybrid work model, emphasizing a culture of collaboration and respect.

Joblaze insights

Listed today — first seen on Joblaze October 21, 2026. Last confirmed on Tanium's careers page October 21, 2026.
This exact title is also open at 1 other location at Tanium: Nagoya, Japan (Hybrid); Osaka, Japan (Hybrid); Tokyo, Japan (Hybrid).

Quick facts

Is the Technical Support Engineer role remote?: It's hybrid — Tanium expects some on-site time in Krakow, Poland.
How much experience is required?: At least 3 years of relevant experience for this Technical Support Engineer role.
Where is the role based?: Tanium is hiring for this position in Krakow, Poland.
What seniority level is this role?: Tanium targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Technical Support Engineer role at Tanium.

From the original posting

This position's designated to the afternoon shift running between 15:00 and 23:00 local time. Please note that we're following hybrid schedule which currently requires employees to work in the Krakow Office (Fabryczna Street) a minimum of three days per week,

The Basics:

At Tanium, our Technical Support Engineer (TSE) fulfills a necessary role in our organization to serve our customers by resolving technical issues, educating customers, helping them in difficult situations and contributing to overall Solution quality. With a primary focus on customer satisfaction, Technical Support Engineers work both reactively and proactively to improve the overall experience of our customers when using Tanium. This role will report to a Global Support Manager.

As a Technical Support Engineer, you’ll have continuous opportunities to apply your best technical and troubleshooting skills while building new ones, especially those centered around Tanium and artificial intelligence infused tools.

What You’ll Do:

Assist customers by:

Triaging inbound support cases
Solving customer support cases
Collaborating with other Support Engineers to assist with their assigned cases
Sharing knowledge (education)

Improve customer experience by:

Documenting best practices (creating Knowledge Base)
Tracking activity, documenting root cause, and reporting
Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area
Testing Tanium and providing feedback and enhancement suggestions to the Engineering teams to positively impact Product evolution

We’re Looking For:

Education

Associates degree or equivalent experience required
BS degree in Computer Science, MIS, or similar experience a plus

Experience and Skills

Must Haves:

3+ years into their career field with solid technical skills in one or more areas of IT administration, operating systems, endpoint management, networking, security, IT operations, scripting, and/or programming.
Ability to master new concepts and technologies
Problem solving & troubleshooting; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others.
Independent; should be able to independently work on problems; should be able to complete tasks with limited assistance; able to participate in projects and follow technical support procedures only requiring help on more complex initiatives or issues.
Team player; experienced sharing responsibilities with others and working towards common goal
Integrity; always focused on doing the right thing; being a role model for others
Good command of English language in speaking and writing

Good to Have:

Prior experience supporting customers
Previous exposure to Tanium
Familiarity with AI tools

About Tanium

Tanium is the Autonomous IT company. As Al accelerates both innovation and risk, Tanium Atlas, the company's autonomous operating system, puts the full depth of the Tanium Autonomous IT Platform behind every IT and security operator - human and agentic. Tanium provides the real-time intelligence, agentic decision-making, and autonomous execution operators needed to detect, decide, and remediate at machine speed across their endpoint estate.

Taking care of our team members

Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.

Standard company text repeated across Tanium's postings is omitted here.

Technical Support Engineer

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