Technical Support Engineer - Developer Platform
Join Cloudflare as a Technical Support Engineer to solve complex problems and assist customers with Developer Platform products.
Posted by employer 2 days ago
First seen on Joblaze 1 day ago
Last verified on the company career page 4 hours ago
Skills & Technologies
What you'll build
- Provide technical support on Developer Platform products
- Interact with customers on technical issues
- Collaborate with the Technical Operations team
- Learn the inner workings of Cloudflare's technology
- Resolve customer support tickets
Must have
- Familiar with Developer Platform products
- Experience in a customer-facing role
- Experience solving HTTP, DNS and networking-related problems
- Experience with a common web development language
Nice to have
- Familiar with Cloudflare platform
- Experience with command line tools
- Familiar with web servers
- Experience with Cloudflare Workers and/or JavaScript
- Experience with video encoding and streaming solutions
Requirements
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: compensation, seniority, years of experience.
Joblaze summary
In this role, the Technical Support Engineer focuses on resolving a variety of technical issues related to Cloudflare's Developer Platform products while collaborating with both customers and the Technical Operations team. Key skills include familiarity with web development languages like JavaScript, as well as a solid understanding of HTTP, DNS, and networking concepts. This position is ideal for someone with experience in customer-facing support roles who thrives on problem-solving and is eager to deepen their technical knowledge. Cloudflare's culture emphasizes curiosity and collaboration, making it a fitting environment for proactive individuals.
Joblaze insights
- Listed yesterday — first seen on Joblaze October 31, 2026. Last confirmed on Cloudflare's careers page November 1, 2026.
- This exact title is also open at 1 other location at Cloudflare: Hybrid.
- JavaScript appears in 5.2% of 154 comparable other roles in Singapore; PostgreSQL appears in 0.6% of 154 comparable other roles in Singapore.
Quick facts
- Is the Technical Support Engineer - Developer Platform role remote?
- It's hybrid — Cloudflare expects some on-site time in Hybrid.
- Where is the role based?
- Cloudflare is hiring for this position in Hybrid.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Apache, IIS, JavaScript, MS-SQL, MySQL, Nginx.
- Is this full-time or contract?
- Full-time for this Technical Support Engineer - Developer Platform role at Cloudflare.
From the original posting
About Us
Available Locations: Singapore, Sydney, or Tokyo
About the Role:
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on providing support on our Developer Platform products: Workers, Workers AI, Pages, KV, Stream, R2, D1, DO etc.
Examples of desirable skills, knowledge and experience:
- You are familiar with Developer Platform products
- You have previous experience working as part of a team in a customer-facing role
- You have experience solving HTTP, DNS and other networking-related problems
- You have experience with a common web development language (for example, Javascript)
- You understand how the Internet works
- You have experience working in a support role where you thrived every time you resolved a ticket
- You are comfortable communicating through various support channels and always put the customer first (Emails, Live Chats, Phone calls and virtual meetings)
- You are a motivated self-starter and always looking to expand your existing skill set
Bonus Points
- You are familiar with Cloudflare and have a site actively using our platform
- You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
- You are familiar with Nginx, Apache, IIS or any other web servers
- You are committed to gaining a deeper understanding of the following technologies: DNS / CDN - Cache / SSL / Cloudflare Workers
- You have worked with PostgreSQL, MySQL, MS SQL or other database servers
- You have experience with Cloudflare Workers and/or JavaScript
- You have experience with Video encoding and streaming solutions
What Makes Cloudflare Special?
Standard company text repeated across Cloudflare's postings is omitted here.