Technical Support Engineer - Developer Platform
Join Cloudflare as a Technical Support Engineer to solve complex problems and support customers on our Developer Platform products.
Posted by employer 1 day ago
First seen on Joblaze 1 hour ago
Last verified on the company career page 1 hour ago
Skills & Technologies
What you'll build
- Provide technical support on Developer Platform products
- Interact with customers on technical issues
- Collaborate with Technical Operations team
Must have
- Familiar with Developer Platform products
- Experience solving HTTP, DNS and networking-related problems
- Experience with a common web development language
Nice to have
- Fluent in German, Japanese, French, Spanish, Portuguese or Mandarin
- Familiar with Cloudflare and have a site actively using our platform
- Experience with Cloudflare Workers and/or JavaScript
Not disclosed in this posting: seniority, years of experience, visa sponsorship.
Benefits
Joblaze summary
In this role, the Technical Support Engineer focuses on resolving a variety of technical issues related to Cloudflare's Developer Platform products while collaborating closely with the Technical Operations team. Key skills include familiarity with web development languages like JavaScript, as well as a solid understanding of HTTP, DNS, and networking concepts. This position is well-suited for individuals with prior experience in customer-facing support roles who are eager to deepen their technical knowledge. The team values a proactive approach to problem-solving and encourages continuous learning.
Joblaze insights
- Listed today — first seen on Joblaze October 4, 2026. Last confirmed on Cloudflare's careers page October 4, 2026.
- Starts above 2% of 4077 comparable other roles we track (median $125,000 across 308 companies).
- JavaScript appears in 2.9% of 34 comparable other roles in Portugal.
Quick facts
- Is the Technical Support Engineer - Developer Platform role remote?
- It's hybrid — Cloudflare expects some on-site time in Lisbon, Portugal.
- What's the salary range?
- Cloudflare lists €37,000–€51,000 for this role.
- Where is the role based?
- Cloudflare is hiring for this position in Lisbon, Portugal.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Apache, IIS, JavaScript, MS-SQL, MySQL, Nginx.
- Is this full-time or contract?
- Full-time for this Technical Support Engineer - Developer Platform role at Cloudflare.
From the original posting
About Us
Available Locations: Lisbon, Portugal
About the Role:
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on providing support on our Developer Platform products: Workers, Workers AI, Pages, KV, Stream, R2, D1, DO etc.
Examples of desirable skills, knowledge and experience:
- You are familiar with Developer Platform products
- You have previous experience working as part of a team in a customer-facing role
- You have experience solving HTTP, DNS and other networking-related problems
- You have experience with a common web development language (for example, Javascript)
- You understand how the Internet works
- You have experience working in a support role where you thrived every time you resolved a ticket
- You are comfortable communicating through various support channels and always put the customer first (Emails, Live Chats, Phone calls and virtual meetings)
- You are a motivated self-starter and always looking to expand your existing skill set
Bonus Points
- You are fluent in German, Japanese, French, Spanish, Portuguese or Mandarin
- You are familiar with Cloudflare and have a site actively using our platform
- You have a solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump)
- You are familiar with Nginx, Apache, IIS or any other web servers
- You are committed to gaining a deeper understanding of the following technologies: DNS / CDN - Cache / SSL / Cloudflare Workers
- You have worked with PostgreSQL, MySQL, MS SQL or other database servers
- You have experience with Cloudflare Workers and/or JavaScript
- You have experience with Video encoding and streaming solutions
Compensation
Compensation may be adjusted depending on work location.
- For Portugal based hires: Estimated annual salary of €37,000-51,000.
Equity
This role is eligible to participate in Cloudflare’s equity plan.
What Makes Cloudflare Special?
Standard company text repeated across Cloudflare's postings is omitted here.