Technical Support Engineer
Join thatgamecompany as a Technical Support Engineer to provide advanced support and collaborate with teams to enhance player experiences.
Posted by employer 3 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
We expect innovative solutions, such as the AI toolchain.
Requirements
- Experience
- 3+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
In this role, the Technical Support Engineer provides advanced technical assistance to both internal teams and external players, ensuring seamless game operations. Key skills include troubleshooting with scripting languages, a solid grasp of networking concepts, and experience with various operating systems and devices. This position is ideal for someone with at least three years in technical support or IT operations, particularly in a production environment, who thrives in fast-paced settings and is passionate about gaming. The team values innovation and collaboration, making it a dynamic place for problem solvers.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from thatgamecompany's career page.
- thatgamecompany has 39 other open roles including Staff Systems Software Engineer, Game Engine Engineer , UI Technical Designer.
- 6527 active Python roles on Joblaze right now.
- 2727 active AWS roles on Joblaze right now.
- 2568 active Kubernetes roles on Joblaze right now.
- Typical Python salary we track runs $125,000–$190,800 (median $160,000, across 3229 roles). See Python salary trends
Quick facts
- How much experience is required?
- At least 3 years of relevant experience for this Technical Support Engineer role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AWS, Azure, C++, DHCP, DNS, Docker.
- What seniority level is this role?
- thatgamecompany targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Technical Support Engineer role at thatgamecompany.
From the original posting
On any given day at our game studio, you might:
• Provide advanced technical support for internal teams, external players, or partners, ensuring smooth operations and high-quality experiences.
• Collaborate with cross-functional teams (e.g., developers, QA, DevOps) to escalate and resolve critical issues using tools like Jira.
• Assist in deploying updates, patches, or hotfixes via MDM tools like Jamf Pro and Microsoft Intune.
• Troubleshoot and maintain network configurations, including switches, access points, and VLAN setups.
• Diagnose and resolve complex technical issues related to game development tools, build systems, live operations, or player experiences.
• Act as the primary point of contact during critical incidents, coordinating with teams to ensure quick resolution and post-incident improvements.
• Develop scripts or tools to automate repetitive tasks and improve troubleshooting, monitoring, or diagnostics.
We expect you to:
• Have a passion for games and a deep understanding of the technical challenges faced by players and developers.
• Thrive in a fast-paced environment and enjoy solving complex problems with innovative solutions, such as the AI toolchain.
• Create common goods and build gamification in the office environment, onboarding pipeline, and other areas.
Required Skills
• 3 years or more of experience in technical support, IT operations, or a related field in a production environment.
• Strong troubleshooting skills using scripting languages (e.g., Python, C#, or shell scripting).
• Solid understanding of networking concepts (e.g., TCP/IP, DNS, DHCP, VLANs) and server administration.
• Proficiency in various platforms/devices such as macOS, Windows, and mobile device troubleshooting, including enterprise applications.
• Experience with network devices (switches, routers, access points) and basic networking configurations.
• Ability to analyze logs, error reports, and crash dumps to identify root causes of issues.
• Familiarity with the AI application ecosystem.
• Exceptional communication and interpersonal skills for liaising with cross-functional teams and end users.
• Capable of understanding English documentation. Fluent in written English for technical communications in chat tools. Able to speak English for daily life.
Preferred Skills ：
Any of the following would be highly preferred, but most of all, we value engineers who are eager to learn new ways to deliver value to players and teams:
• Fluent in spoken English for professional communications.
• Knowledge of enterprise tools like Okta and Google Workspace for user account management.
• Experience with MDM tools like Jamf Pro and Microsoft Intune.
• Experience with version control systems like Git or Perforce.
• Familiarity with cloud platforms (AWS, Azure, or GCP) and DevOps tools (Docker, Jenkins, Kubernetes).
• Proactive in identifying repetitive tasks and collaborating with engineering teams to automate workflows.
• Experience in monitoring and mitigating cybersecurity risks, such as unauthorized access or data breaches.
• Familiarity with game engines such as Unity and Unreal.
If you're passionate about games, enjoy working in a collaborative environment, and are eager to tackle technical challenges head-on, we'd love to hear from you!