Technology Operations Lead

Job Description

Vise is looking for a curious, driven, and tech-savvy Technology Operations Lead to join our growing team. This is a dynamic, cross-functional role that blends IT support, cybersecurity awareness, facilities coordination, and project planning — all with a forward-looking focus on artificial intelligence and emerging technology.

If you're someone who gets excited about new tools, loves solving problems, and wants to grow alongside a team that's embracing the future of work, we want to hear from you. This role is onsite in NYC, in our SoHo office.

What you bring on day one:

• 2-4 years of experience in a relevant role such as IT Support Specialist, cybersecurity, SOC Analyst, Systems Administrator, or similar
• Foundational knowledge of networking, hardware, and operating systems
• Basic understanding of cybersecurity principles and best practices
• Strong communication skills and a collaborative, team-first attitude
• Experience with or strong interest in AI tools (e.g., ChatGPT, Copilot, automation platforms)
• Exposure to project coordination or ticketing systems (e.g., Jira, ServiceNow, Asana)
• Familiarity with cloud platforms (AWS, Azure, or Google Cloud)

What you will own:

• IT & Technical Support
• Provide day-to-day technical support for hardware, software, and network infrastructure
• Maintain and troubleshoot workstations, peripherals, and office technology systems
• Manage user accounts, access controls, and software licensing
• Cybersecurity
• Assist in monitoring systems for potential security threats or vulnerabilities
• Support compliance efforts and help enforce security policies and best practices
• Participate in security awareness initiatives across the organization
• Facilities & Technology Infrastructure
• Support office builds, moves, or expansions from a technology perspective
• Manage hardware inventory and asset lifecycle
• Maintain hardware infrastructure in meeting rooms and office
• AI & Emerging Technology
• Stay current on AI tools, automation platforms, and emerging tech trends
• Identify opportunities to integrate AI-powered solutions into daily workflows
• Assist in evaluating, piloting, and rolling out new technology tools across the organization
• Share knowledge and best practices with team members to promote a tech-forward culture
• Project Planning & Coordination
• Support technology projects from planning through completion, including timelines, task tracking, and stakeholder communication
• Document processes, configurations, and project outcomes
• Collaborate cross-functionally with operations, leadership, and external vendors