Trust and Safety Analyst (Contract)
Join thatgamecompany as a Trust and Safety Analyst to help maintain a safe environment for players in a remote contract role.
Posted by employer 4 days ago
First seen on Joblaze 4 days ago
Last verified on the company career page 5 hours ago
What you'll build
- Conduct manual safety case investigations
- Review player reports and accounts
- Document case details accurately
- Compile and submit reports of illegal harms
- Respond to players appealing their bans
Must have
- 1-2+ years of professional experience in Trust & Safety or similar role
- Significant understanding of sensitive player issues
- Ability to engage with players empathetically
- Experience with case documentation involving sensitive issues
- Strong analytical, written, and verbal communication skills
- Excellent attention to detail and problem-solving skills
Nice to have
- SaaS Customer or Player Support experience
- Trust and Safety Moderation Experience
- Familiarity with Helpshift and/or Jira
- Actively play Sky: Children of the Light
Practical constraints
- Applicants must be authorized to work for any employer in the U.S.
- No sponsorship of employment Visa
Requirements
- Experience
- 1–2 years
- Visa
- No sponsorship (stated in posting)
Joblaze summary
In the role of Trust and Safety Analyst, the individual will focus on enforcing safety policies and investigating player reports to ensure a secure gaming environment. Key skills include experience in Trust & Safety or content moderation, along with strong analytical and communication abilities. This position is well-suited for someone with a background in handling disputes and a deep understanding of online safety practices. The contract role emphasizes empathy and attention to detail while working within a remote team dedicated to player welfare.
Joblaze insights
- Listed 4 days ago — first seen on Joblaze November 4, 2026. Last confirmed on thatgamecompany's careers page November 8, 2026.
Quick facts
- Is the Trust and Safety Analyst (Contract) role remote?
- Yes — thatgamecompany lists this as a fully remote position.
- What's the salary range?
- thatgamecompany lists $30–$40 for this role.
- How much experience is required?
- 1–2 years of relevant experience for this Trust and Safety Analyst (Contract) role.
- What seniority level is this role?
- thatgamecompany targets junior candidates for this position.
- Is this full-time or contract?
- Contract for this Trust and Safety Analyst (Contract) role at thatgamecompany.
From the original posting
Trust & Safety Analyst (Contract)
Contract Length: 6 to 8 months
Location: Remote, United States & Canada
Rate: $30p/h to $40 p/h
As a Trust & Safety Analyst, you know how bad actors behave and have the knowledge to keep our players safe from exploitation, toxicity, and harm. You will help maintain a safe and welcoming environment for our players by assisting with the day-to-day enforcement of our safety policies and workflows, so that our game environments remain a safe space for everyone to enjoy.
Responsibilities include:
Conduct manual safety case investigations and apply appropriate enforcement actions in line with established studio policy.
Review player reports, accounts, or detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behaviors that may include explicit content.
Document case details accurately to support safety investigations and internal reporting requirements
Compile and submit reports of illegal harms to NCMEC / law enforcement.
Respond directly to players appealing their bans, sanctions, and other moderating action(s).
Must Haves:
1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or similar role, with exposure to handling disputes and/or policy violations
Significant understanding of sensitive player issues, digital privacy rights, and online safety practices
Ability to engage with players empathetically and facilitate constructive dialogue around sensitive topics, while upholding safety guidelines
Experience with case documentation that involves sensitive issues, such as child safety, or incident and case handling procedures
Strong analytical, written, and verbal communication skills
Excellent attention to detail and problem-solving skills
Nice to Have:
SaaS Customer or Player Support experience
Trust and Safety Moderation Experience
Familiarity with Helpshift and/or Jira
Actively play Sky: Children of the Light
We look forward to meeting you!
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.