T&S Investigator
Join Clipboard Health as a T&S Investigator to manage incident reports and ensure platform safety in a remote-first environment.
Posted by employer 4 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 8 hours ago
What you'll build
- Investigate safety incidents end-to-end
- Accurately classify incidents and assess severity
- Develop and implement safety initiatives
- Monitor and report on safety and compliance metrics
- Communicate with customers and partners
Must have
- Ability to resolve customer incidents with empathy
- Impeccable judgement and ability to make tough decisions
- Exceptional written and verbal communication skills
- Ability to identify potential risks
- Self-motivated and able to work independently
Nice to have
- 3+ years in a customer-facing role
- 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance
- LVN or RN is a big plus
- Ability to use statistical tools and techniques
Requirements
- Experience
- 3–5 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Trust & Safety Investigator at Clipboard Health is responsible for managing incident reports, ensuring a safe platform by investigating safety issues and implementing effective resolutions. This role requires strong judgment and communication skills, as well as experience in customer-facing positions, ideally with a background in clinical practice or risk management. The position suits individuals who thrive in fast-paced environments and can navigate complex situations with empathy and decisiveness. Clipboard Health, a profitable startup, emphasizes a remote-first culture and values innovative problem-solving.
Joblaze insights
- Listed 2 days ago — first seen on Joblaze October 15, 2026. Last confirmed on Clipboard Health's careers page October 17, 2026.
- This exact title is also open at 1 other location at Clipboard Health: Canada.
Quick facts
- Is the T&S Investigator role remote?
- Yes — Clipboard Health lists this as a fully remote position.
- How much experience is required?
- 3–5 years of relevant experience for this T&S Investigator role.
- What seniority level is this role?
- Clipboard Health targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this T&S Investigator role at Clipboard Health.
From the original posting
Role Overview
The Trust & Safety Analyst protects the integrity of our platform by expertly managing incident reports from start to finish. This role focuses on two core outcomes: providing an exceptional, empathetic experience for customers during high-stakes situations, and decisively removing bad actors when appropriate to keep our platform safe.
What You’ll Do
Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.
Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions.
Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity.
Shape and uphold marketplace safety norms through clear policy development/reccomendations.
Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes.
Assess safety and compliance risks; design strategies to close gaps and prevent recurrence.
Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements.
Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally.
Continuously improve the incident reporting and investigation workflow.
Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences.
Stay current on product updates to ensure accuracy and consistency across safety operations.
What We’re Looking For
Ability to resolve customer incidents with empathy and action
Impeccable judgement and ability to make tough decisions
Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience
Possess an “I can handle anything” mentality and extremely sound judgment in ambiguous situations
Ability to identify potential risks and effectively diffuse situations
Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission
Self-motivated, able to work independently and stay organized
Detail-oriented
Ethical and unbiased integrity and decision-making abilities
Preferred:
3+ years in a customer-facing role.
3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields.
LVN or RN is a big plus
Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.
Why Join Clipboard?
We are remote-first, giving you the flexibility to work with us from many places.
Fast-paced startup environment. Join a company that values curiosity, independence, and growth.
A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials.
Opportunity to make a significant impact with our customers on both sides of the marketplace.
Hiring Process
Application
Case Study
Case Study Interview with Head of Trust and Safety
Interview with our Head of Operations
Culture Interview (People Ops)
Offer
Standard company text repeated across Clipboard Health's postings is omitted here.