Vertical Sales Strategy and Operations

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

About the role

We’re looking for someone to join our Sales Strategy & Operations team and own how ElevenLabs goes to market by vertical. As we shift from a horizontal motion to a vertical-led one, you will go deep on each of our top verticals — the buyer, the use cases, the competitive landscape, and what it takes to win — and turn that into a repeatable playbook for launching and scaling each one.

As part of the Revenue Operations team, you'll sit at the center of the vertical GTM motion, working with Product Marketing, Forward Deployed Engineering, Product, and Sales leadership to define each vertical's strategy, surface product gaps, and drive cross-functional alignment until every vertical is launched and performing. This is a role for someone who wants to shape a new market from the ground up, not maintain an existing one.

In this role, you will be responsible for:

• Vertical Deep Dives - Own the research and strategy for each top vertical: market sizing, ICP and persona definition, buying process, priority use cases, competitive positioning, and where ElevenLabs wins.

• Vertical Launches - Run the end-to-end launch of each vertical, from strategy and segmentation through enablement, pipeline targets, and post-launch performance reviews.

• Cross-Functional Alignment - Drive alignment across PMM, FDE, Product, Sales, and Marketing on vertical priorities, owners, and timelines. Be the single thread that keeps every function moving in the same direction.

• Product Needs - Dig deep into what each vertical requires from the product — integrations, compliance, features, workflows, and translate field signal into prioritized, evidence-backed requirements for Product.

• Data-Driven Strategy - Define the metrics that matter for each vertical (pipeline, win rate, ACV, sales cycle, product adoption), build the dashboards, and use the insights to decide where to double down or pull back.

• Leadership Partnership - Serve as a trusted advisor to Sales and GTM leadership on where to invest by vertical, with clear recommendations and regular performance reporting.

Who you are

We're looking for exceptional individuals who combine technical excellence with ethical awareness, who are excited by hard problems and motivated by human impact. You’ll strive with us if you:

• Are passionate about audio AI driven by a desire to make content universally accessible and breaking the frontiers of new tech.

• Are a highly motivated and driven individual with a strong work ethic. Our team is aware of this critical moment of audio AI evolution and is committed to going the extra mile to lead.

• Are analytical, efficient, and strive on solving complex challenges with a first principles mindset.

• Consistently strive for excellence, delivering high-quality work quickly and exceeding expectations.

• Take initiative and work autonomously from day one, prioritizing learning and contribution while leaving ego aside.

What you bring

• 4+ years in Sales Strategy & Operations or GTM strategy, ideally with experience building or launching a vertical GTM motion

• Proven track record of taking an ambiguous strategic question to a structured answer, then driving execution across teams.

• Deep curiosity about industries — you enjoy learning how a healthcare, financial services, or retail buyer actually operates and what they need

• Strong analytical skills, with proven expertise in SQL and data visualization using BI tools (e.g. Sigma)

• Excellent communication and influence skills, with the ability to align Product, Marketing, and Sales leaders without direct authority.

• Highly adaptable, with a proactive approach to problem-solving and comfort operating in a fast-moving, undefined space.

• Strong coachability and willingness to learn and adapt to new challenges.