VP Customer Success (f/m/d)
Lead customer success initiatives at Manex AI, driving impact from pilot projects to global rollouts in autonomous factories.
Posted by employer 5 days ago
First seen on Joblaze 5 days ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Lead and oversee complex customer projects
- Drive project management and coordination of integrations
- Guide and mentor sales, ops, and tech stakeholders
- Build and strengthen long-term customer relationships
- Strategically expand and manage the Customer Impact Team
Must have
- Degree in Industrial Engineering, Mechanical Engineering, or similar
- 5 to 10 years of professional experience in consulting, automotive, manufacturing, or tech
- Good understanding of AI, software, and production processes
- Proven ability to lead cross-functional teams
- Business-fluent in German and English
Nice to have
- Industry PhD
Practical constraints
- Based in Munich or willing to relocate
Requirements
- Experience
- 5–10 years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of VP Customer Success at Manex AI, the individual will oversee the delivery of impactful solutions on the factory floor, guiding projects from initial pilot phases to full-scale implementation. This position requires a strong background in industrial or mechanical engineering, along with extensive experience in consulting or manufacturing, and a solid grasp of AI and production processes. Ideal candidates will possess leadership skills to manage cross-functional teams and build lasting relationships with enterprise clients. The role is situated within a high-performing team at a rapidly scaling company focused on autonomous factory solutions.
Joblaze insights
- Listed 5 days ago — first seen on Joblaze October 15, 2026. Last confirmed on Manex AI's careers page October 19, 2026.
- This exact title is also open at 1 other location at Manex AI: Munich.
Quick facts
- Is the VP Customer Success (f/m/d) role remote?
- No — this is an on-site role in Munich.
- How much experience is required?
- 5–10 years of relevant experience for this VP Customer Success (f/m/d) role.
- Where is the role based?
- Manex AI is hiring for this position in Munich.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, Data, Production, Project Management.
- What seniority level is this role?
- Manex AI targets vp candidates for this position.
- Is this full-time or contract?
- Full-time for this VP Customer Success (f/m/d) role at Manex AI.
From the original posting
About Us
Manex AI is on a mission to enable autonomy for the world's leading organizations and is currently building autonomous factories. After raising our Seed Round from Lightspeed and BlueYard and winning leading enterprise manufacturing customers, we are now focused on scaling operations across all departments. With our world-class team, we are looking for the key individuals who will help take us to the next level and build a truly outstanding organization.
Your Role
As VP Customer Success, you will own how Manex AI delivers measurable impact on the factory floor, from first pilot to global rollout. You combine senior project leadership with a deep understanding of production and data, and you build the team and the relationships that turn our platform into lasting customer value. Industry leaders such as BMW, Audi, BSH, Stellantis, Liebherr, Still, TDK Electronics, and Henkel already rely on Manex AI. You will work with major clients from Day 1, take decisions that shape the company, and build up autonomous factories together with them.
This is a high-impact, full-time leadership position based in Munich within an exceptional team. It requires a high level of personal responsibility, a strategic and analytical mindset, strong drive, high motivation, and a shared ambition to win together.
Your Responsibilities
Lead and oversee complex customer projects, ensuring delivery from pilot to global rollout
Drive project management and coordination of integrations across industries
Guide and mentor sales, ops, and tech stakeholders within cross-functional project teams
Build and strengthen long-term customer relationships with enterprise stakeholders, from shop floor to C-level
Strategically expand and manage the Customer Impact Team
Take an active role in the strategic development of the business model and product
What Sets You Up for Success
Degree in Industrial Engineering, Mechanical Engineering, or similar (industry PhD a strong plus)
5 to 10 years of professional experience in consulting, automotive, manufacturing, or tech
Good understanding of AI, software, and production processes
Proven ability to lead cross-functional teams and orchestrate stakeholders
Business-fluent in German and English
Based in Munich or willing to relocate, ready to go all-in with us
What We Offer
A unique opportunity to lead a top-tier team
Top-of-market compensation with equity package
A best-in-class network (funding, industry, and talent) across Europe and the US
A fast-paced environment backed by the world's best investors with the world's leading organizations as customers
Are you ready to lead European autonomy at scale? Apply now!