Customer Value Manager

Your Impact

As a Customer Value Manager, you will play a key role in shaping our customer journey to provide the best possible product experience. Your tasks will span the entire product management cycle, from expert discussions in our sales process to onboarding new customers and expanding active customer relationships. You will work closely with our sales and product team to help us deliver value and ensure the long-term satisfaction of our customers.

Your Tasks

• Engage with a diverse customer base: Work with manufacturing companies of various sizes — from €20M to €5Bn in revenue — across different sectors within the industry (from machinery to food manufacturing), adapting your approach to diverse customer needs and contexts.

• Enable customer excellence: Empower customers to successfully integrate Tacto into their operational and strategic processes through training, best practices, and hands-on guidance.

• Own the commercial relationship: Act as an entrepreneur within Tacto, taking full ownership of customer retention and driving commercial expansion in close collaboration with our sales team.

• Shape procurement strategy: Partner with customers to optimize their procurement department, leveraging insights and best practices (e.g. by conducting a category strategy project).

• Deliver tangible cost savings: Collaborate closely with customers to identify and realize significant savings and efficiency gains (e.g. through preparing and supporting negotiations with our customers).

• Be the voice of the customer: Develop a deep understanding of our software and work closely with the product and tech team to advocate for customer needs, influencing the product roadmap and innovation priorities.

• Become AI Native: Proactively identify opportunities to leverage AI to accelerate your work, experiment with new approaches, and share successful workflows – contributing to Tacto's culture of high-velocity execution and innovation.

Your Profile

Now you may wonder what experiences and skills you need for this role. We believe that problem-solving, creativity, and drive are more important than tools that can be picked up. However, the following references will give a guideline of what experiences we think might be helpful.

• You have an entrepreneurial mindset and thrive in building initiatives from the ground up, embracing a hands-on approach.

• You are comfortable working analytically and data-driven, using insights to identify and realize tangible savings and measurable value for customers.

• You bring experience in working closely with customers, ideally from a (strategy) consulting environment.

• You have experience with — or a strong interest in — industrial manufacturing, supply chain management, or procurement.

• You are passionate about driving digital transformation in organizations and excel at managing competing priorities in a dynamic, fast-paced environment.

• You possess outstanding communication and presentation skills in German, enabling you to confidently engage with complex stakeholder environments, including C-level executives, and articulate clear value propositions.

• Money: Competitive salary & equity in the company with real upside, so you are invested in our success