"escalations management" Jobs

Own customer-facing responses to restore trust in the platform after significant product concerns in a senior management role.

Join Datadog as an Incident and Escalation Manager to enhance customer experience during incidents in a hybrid work environment.

Lead the EMEA Incident & Escalation Management teams at MongoDB, ensuring smooth operations and resolving technical hurdles for clients.

Manage the AMER Technical Support Engineering team, ensuring quality escalation processes and exceptional customer experiences.

Join Illumio as an Escalation Engineer to support industry-leading customers in maintaining technology deployments and resolving complex issues.

Join Tennr as a Clinical Criteria Escalations Specialist to support the Qualifications team in evaluating medical necessity and documentation requirements.

Lead the Security Operations function at Fireworks AI, building detection and response capabilities as the company scales its AI infrastructure.

Join Kalshi as a senior Margin Risk professional to oversee overnight operations and ensure sound risk management.

Lead the end-to-end resolution of complex member escalations in a fully remote role at Maven Clinic.

Join Anthropic as a GSOC Response & Policy Program Specialist to develop and implement global incident response protocols.

Join TENEX.AI as a SOC Engineer to enhance cybersecurity through incident response and automation in a fast-growing startup.

Lead incident investigations and guide clients through security challenges at a rapidly growing AI-native MDR startup.

Own and evolve incident management within the Detection & Response team at Anthropic, ensuring effective response to security incidents.

Lead Northwood's security operations function, building SOC capabilities and incident response programs in a mission-critical environment.

Join Clutch as a Staff Implementation Engineer to lead complex customer implementations and enhance team efficiency in a fully remote environment.