"escalation management" Jobs

Join MongoDB as an Escalation Manager to drive resolution of critical technical issues in a fast-paced environment.

Lead the EMEA Incident & Escalation Management teams at MongoDB, ensuring smooth operations and resolving technical hurdles for clients.

Lead and mentor the Technical Escalation Engineering team at Datadog, driving customer success and operational improvements.

Own and evolve incident management within the Detection & Response team at Anthropic, ensuring effective response to security incidents.

Lead the CBRN-E & Advanced Weapons team to investigate and disrupt misuse of AI systems for weapons development.

Join Anthropic as a GSOC Response & Policy Program Specialist to develop and implement global incident response protocols.

Lead threat assessment and management for Coinbase, ensuring the safety of employees and operations in a hybrid work environment.

Lead a team of technical services engineers to enhance partner support and operational excellence at MongoDB.

Own the implementation process for enterprise customers at a remote-first company focused on software craftsmanship.

Lead threat assessment and management for Coinbase, ensuring the safety of employees and operations through intelligence-led strategies.

Lead threat assessment and management for Coinbase's Security organization, ensuring safety through intelligence-led case management.

Join Anthropic as a Program Manager to support the Global Safety, Intelligence & Security function in a high-growth AI environment.

Lead the Model Exploitation & Fraud team at Anthropic to combat large-scale exploitation of AI systems.

Lead a team of billing agents in a remote role, focusing on performance metrics and operational programs in a developer tools company.

Lead the Influence Operations & Surveillance team to counter misuse of AI systems in a rapidly evolving threat landscape.

Manage and define policies for conventional weapons within AI systems at Anthropic, ensuring safety and compliance.

Own the security delivery program for multiple data center campuses under construction at Anthropic.

Lead Figma's security operations program, enhancing detection and response capabilities in a fully remote role.