Academy Content Consultant

As an Academy Content Consultant, your job will be to:

• Own Course Development Projects End-to-End: Take full responsibility for the post-design planning, execution, iteration, and timely delivery of assigned course projects.
• Design Instructionally Sound Experiences: Craft logical learning journeys and clear storyboards. You are expected to document and articulate the instructional design rationale (e.g., cognitive load management, scaffolding) behind your major design decisions.
• Develop High-Quality Learning Assets: Independently build complex, multi-component digital assets—including interactive e-learning modules, scenario-based assessments, video software walkthroughs, and supporting job aids, delegating tasks to junior team members where appropriate.
• Collaborate and Partner with SMEs: Independently coordinate with Subject Matter Experts (SMEs) and operational stakeholders to extract technical knowledge, secure their review time, and maintain realistic production schedules.
• Apply Global-First & Accessible Design Principles: Develop experiences with global audiences in mind, using simple language and sentence structures for non-native English speakers. Proactively build content that aligns with the team's accessibility standards and WCAG principles.
• Optimize Production via GenAI: Integrate and test approved GenAI rapid-prototyping tools to streamline script drafting and asset creation, while maintaining rigorous quality assurance (QA) and brand consistency.
• Troubleshoot Authoring Tools & LMS: Serve as a participating technical problem-solver within the team's core authoring toolkit (e.g., Rise 360, Google Slides, Elai) and the Learning Management System (LMS).

You have the following experience and qualities:

• Instructional Design Experience: Ideally 2–3 years of professional experience designing and developing digital learning experiences, preferably within a SaaS, B2B, or high-growth technology environment.
• Grounded Methodology: A strong understanding of modern instructional design theories and frameworks, with the ability to confidently justify your design choices to stakeholders.
• Technical Authoring Proficiency: High comfort and hands-on experience with core authoring systems, video-editing/AI-generation tools, and modern LMS administration. Bonus point if you have experience with Articulate Rise/Rise 360.
• SME Consulting Capability: Strong communication and stakeholder management skills, with a proven ability to guide conversations with technical experts and secure commitments.
• Exceptional English Skills: Exceptional command of written and spoken English (C1/C2 level preferred), with a sharp eye for clear, conversational copy and adapting content for global learners.
• Product Curiosity: An active interest in learning a complex software product suite (including customer data platforms, search algorithms, and e-commerce personalization engines) and translating its capabilities into user value.
• Proactive Project Management: Strong organizational and time-management skills, with a track record of communicating delivery estimations proactively before timelines are impacted.

Your First 90 Days

A rough guide to how we see the role ramping up — a starting point, not a rigid checklist.

• Days 1–30 — Orient & Absorb: Get set up, learn the tools, SOPs, product, and content standards. Take on one small task. Success signal: can work independently in the toolset and has submitted first work for review.
• Days 31–60 — Contribute & Build Capability: Own a module end-to-end, document ID rationale, lead a SME session. Success signal: Competent use of internal project templates, proactive communication with team members and application of feedback.
• Days 61–90 — Confident with BAU: Familiar with our internal processes and working model, taking on increasing autonomy where appropriate. Success signal: Undertaking assigned projects with enthusiasm, able to delegate in-project tasks as appropriate, delivered a complete asset on time with positive SME feedback.