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Account Executive, Commercial

Location
San Francisco, California
Compensation
$147.7k–$190.3k/yr
Level
mid
Type
full time · Hybrid

Posted by employer 1 year ago

First seen on Joblaze 6 months ago

Last verified on the company career page 12 hours ago

Requirements

Experience
2+ years
Visa
Sponsorship available

Benefits

401k Match In-office Bicycle Storage Flexible PTO Flexible Paid Time Off Equity/Stock Options Health Insurance Parental Leave

Joblaze insights

  • Listed about 6 months ago — first seen on Joblaze April 15, 2026. Last confirmed on Intercom's careers page November 10, 2026.
  • This exact title is also open at 2 other locations at Intercom: Dublin, Ireland, Chicago, Illinois.
  • Salary band is in line with the typical range for Sales/Marketing roles (median ~$140,000).
  • Starts above 79% of 878 comparable mid sales/marketing roles in United States we track (median $114,000 across 190 companies).

Quick facts

Is the Account Executive, Commercial role remote?
It's hybrid — Intercom expects some on-site time in San Francisco, California.
What's the salary range?
Intercom lists $147,670–$190,303 for this role.
How much experience is required?
At least 2 years of relevant experience for this Account Executive, Commercial role.
Where is the role based?
Intercom is hiring for this position in San Francisco, California.
Does Intercom sponsor work visas for this role?
Yes — the posting indicates visa sponsorship is available for the right candidate.
What seniority level is this role?
Intercom targets mid-level candidates for this position.
Is this full-time or contract?
Full-time for this Account Executive, Commercial role at Intercom.

From the original posting

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

What's the opportunity?

As a SMB Account Executive, you’ll be at the forefront of growth. You’ll own both sides of your territory: winning new logos and growing a portfolio of existing customers to realize the full power of Fin. We’re building a world-class sales organization that is fast, ambitious and driven, and the road ahead is very exciting.

This is a seat at the center of the biggest shift selling has seen in decades. You’ll be selling AI agents to fast-growing businesses rethinking how their entire customer experience works, so the conversations are strategic, technical and interesting. You’ll also use AI every day to run your own territory, from qualification to research to how you run a deal. You won’t just talk about the technology, you’ll work with it.

At Fin, we do sales differently. We don’t just pitch; we partner. We’re asking customers to make Fin the heartbeat of their business. That takes salespeople who can think bigger, move faster and win with integrity. We invest deeply in every seller’s growth, and development is built into how we promote, learn and lead. In a high-velocity environment that rewards ownership, creativity and ambition, you’ll find room to stretch, influence and make your mark.

What will I be doing?

  • Lead the growth and adoption of Fin across your SMB territory, with both new prospects and existing customers
  • Manage the full new business sales cycle, from prospecting to close, through a highly consultative approach
  • Own and grow a portfolio of existing customers, driving expansion, retention, renewals and long-term loyalty
  • Engage executives and operators to uncover pain points, position AI-driven solutions and tie Fin directly to business impact
  • Build data-backed territory and account plans that target new logos, upsell, cross-sell and multi-business-unit expansion
  • Manage a high volume of deals, including complex six-figure opportunities across new and existing business
  • Articulate Fin’s value and differentiation using Command of the Message and MEDDPICC. If these are new to you, you’ll be trained on them
  • Run your business with discipline through QBRs, territory planning, and weekly and monthly forecasting across new business and renewal pipeline
  • Track and communicate the metrics behind your growth, including retention, adoption and platform expansion
  • Partner with Sales Leaders, Sales Engineers, Customer Success and the wider solutions team to win flagship logos and grow strategic accounts
  • Bring the voice of the customer to R&D, Product and Marketing, turning real customer needs into product innovation and GTM alignment
  • Stay at the cutting edge of AI using the best internal tooling and enablement in the market
  • Raise the bar for the team by mentoring peers and sharing winning plays

What skills do I need?

  • 2+ years in a quota-carrying closing role selling SaaS or DBaaS, with a track record of meeting and exceeding quota
  • Experience winning new business and managing a book of existing customers through retention, renewals and expansion. Strong experience in one with a clear appetite for the other is also welcome
  • Experience, passion and success in outbound prospecting
  • Proven success navigating procurement, complex renewals and senior decision makers
  • Experience selling products with technical complexity or thorough implementation
  • AI fluency or a deep interest in AI tooling, with the ability to turn technical capability into customer value
  • Energized by working in a fast-moving, evolving organization across inbound, outbound and existing customer opportunities

Bonus skills and attributes

  • Experience selling AI-powered products
  • Sharp written and verbal communication, adapted to senior stakeholders and technical teams alike
  • A trusted-advisor mindset, building long-term partnerships across multiple levels of complex organizations
  • Demonstrated leadership and influence within your team and across functions
  • A growth mindset, intellectual curiosity and ambition

*Proof of eligibility to work in the United States is required.

The OTE range for candidates within the Bay Area is $163,000-$195,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

Unleash Your Potential

Standard company text repeated across Intercom's postings is omitted here.

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