Joblaze summary

In the role of SMB Account Executive at Intercom, the individual will drive the growth of the company's offerings within the small business sector, managing the entire sales cycle from prospecting to closing. Key skills include a strong background in SaaS sales, outbound prospecting, and a proven ability to exceed sales quotas. This position is ideal for someone with at least two years of closing experience who thrives in a fast-paced environment and is eager to contribute to a rapidly expanding team. Intercom emphasizes internal development and offers significant opportunities for career progression.

Joblaze insights

Listed about 3 months ago — first seen on Joblaze July 29, 2026. Last confirmed on Intercom's careers page November 6, 2026.

Quick facts

Is the Account Executive, Small Business role remote?: It's hybrid — Intercom expects some on-site time in Sydney, Australia.
How much experience is required?: At least 2 years of relevant experience for this Account Executive, Small Business role.
Where is the role based?: Intercom is hiring for this position in Sydney, Australia.
What seniority level is this role?: Intercom targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Account Executive, Small Business role at Intercom.

From the original posting

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

What's the opportunity?

As an SMB Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.

At Intercom, we are striving to do sales differently. We are asking our customers to put Intercom at the core of their businesses, and we can only do this by putting them at the core of ours. We strongly believe in the overall growth and continued development of each new hire. In joining the Account Executive team at Intercom, you join a community that believes in development and promotion from within. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing?

Evangelize our product by spearheading the growth and adoption of Intercom across our Small Business segment
Manage the full sales cycle for Intercom’s Small Business customers, from prospecting to close, through a consultative sales approach
Provide timely and accurate forecasts and clear visibility on revenue performance
You’ll articulate Intercom’s value using the Command of the Message framework
You’ll forecast and plan pacing throughout each month and quarter
You’ll partner with SE’s to win flagship logos in the market
You’ll partner with R&D and Marketing to act as the voice of your customers

What skills do I need?

2+ years experience in closing role
1+ years selling SaaS products
Experience in outbound prospecting
Strong sales instincts and track record hitting and exceeding quota
Exceptional written and verbal communicator
Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
Ability to close net new business in a competitive environment
Exhibits a growth mindset, intellectual curiosity, and ambition

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Unleash Your Potential

Standard company text repeated across Intercom's postings is omitted here.

Account Executive, Small Business

What's the opportunity?

What will I be doing?

What skills do I need?

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