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Account Executive, Senior Small Business

Join Intercom as a Senior Account Executive to drive AI transformation and customer experience growth in a hybrid work environment.

Location
Dublin, Ireland
Compensation
Not disclosed
Level
senior
Type
full time · Hybrid

Posted by employer 3 weeks ago

First seen on Joblaze 17 hours ago

Last verified on the company career page 17 hours ago

Skills & Technologies

What you'll build

  • Evangelize AI transformation
  • Manage the full sales cycle
  • Articulate Fin's value and differentiation
  • Partner with Sales Leaders and Sales Engineers
  • Represent the voice of the customer

Must have

  • Experience meeting and exceeding quota in a closing role
  • Track record of selling SaaS or DBaaS
  • Experience in outbound prospecting
  • Strong sales acumen
  • AI fluent or deep interest in AI tooling

Nice to have

  • Experience selling products with technical complexity

Practical constraints

  • Expected to be in the office at least three days per week

AI in the day-to-day

You'll be using AI every day to run your own territory, from qualification to research to how you read a deal.

Not disclosed in this posting: compensation, years of experience, visa sponsorship.

Joblaze summary

In the role of Senior Account Executive at Intercom, the individual will focus on driving the adoption of the AI agent Fin across various business segments, managing the entire sales cycle from prospecting to closing. Key skills include a strong background in SaaS sales, technical acumen, and a passion for AI, as the position requires engaging with complex deals and utilizing advanced sales methodologies. This role is suited for experienced sales professionals who thrive in fast-paced environments and are eager to contribute to a rapidly growing organization.

Joblaze insights

  • Listed today — first seen on Joblaze October 15, 2026. Last confirmed on Intercom's careers page October 15, 2026.

Quick facts

Is the Account Executive, Senior Small Business role remote?
It's hybrid — Intercom expects some on-site time in Dublin, Ireland.
Where is the role based?
Intercom is hiring for this position in Dublin, Ireland.
What's the tech stack?
Joblaze extracted these technologies from the posting: AI/ML, SaaS.
What seniority level is this role?
Intercom targets senior candidates for this position.
Is this full-time or contract?
Full-time for this Account Executive, Senior Small Business role at Intercom.

From the original posting

Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.

What's the opportunity?

We are hiring Account Executives and Senior Account Executives across all segments (Scale, Small Business, Mid Market, and Enterprise). Due to demand, we are centralising those interested into a single job posting. As an Account Executive, you will be a key member of the team leading the growth of our new business. We’re building a world-class sales organization, and the road ahead is going to be very exciting.

This is a seat at the centre of the biggest shift selling has seen in decades. You'll be selling AI agents to companies rethinking how their entire customer experience works, which means the conversations are strategic, technical and genuinely interesting. You'll also be using AI every day to run your own territory, from qualification to research to how you read a deal, so you're not just talking about the technology, you're operating on it. As a rapidly expanding business, there is a high degree of opportunity for progression, creativity, and ownership.

What will I be doing?

  • Evangelize AI transformation by spearheading the growth and adoption of Fin across your given territory
  • With access to the best internal AI tooling and enablement the market, maintain category leading and differentiating knowledge of AI as the category evolves
  • Manage the full sales cycle, from prospecting to close, through a highly consultative sales approach
  • Regardless of your segment, manage a varying volume complex 6 figure new business deals (at Fin, large and xl deals exist in every segment)
  • Articulate Fin's value and differentiation using the Command of the Message framework / MEDDPICC. If this is new to you, you will be trained on this leading sales methodology
  • Learn from sales leaders how to drive true control of your business; from QBR, territory planning and weekly / monthly forecasting.
  • Partner with Sales Leaders, Sales Engineers and the wider solutions team to win flagship logos in the market
  • Represent the voice of the customer to cross-functional partners, including R&D, Product, and Marketing

What skills do I need?

  • Experience meeting and exceeding quota in a closing role, with a track record of selling SaaS or DBaaS
  • Experience, passion and success in outbound prospecting
  • Strong sales acumen and a general interest in the businesses you work with
  • Experience selling products with technical complexity or thorough implementation (bonus to have)
  • AI fluent and/or deep interest in AI tooling
  • Comfortable and energized operating and problem-solving in a fast-moving organization, working inbound and outbound opportunities across a range of industries and company sizes
  • Exhibits a growth mindset, intellectual curiosity, and ambition

Unleash Your Potential

Standard company text repeated across Intercom's postings is omitted here.

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