Accounting Success Manager

Who We Need

We’re looking for an accountant who wants to be a builder—whether you’ve already moved into a client-facing/solutions role or you’re a current accountant ready to apply your craft with modern tools. Having previous professional accounting or audit experience will allow the candidate to build immediate trust with our customers. You’ll own the long-term relationship with our customers after sales and implementation, partnering with CFOs, Controllers, and Accounting Managers to deliver scalable, automated solutions on Rillet’s AI platform. If you enjoy solving complex accounting problems, client interaction, system configuration, and measurable impact—but don’t have a traditional “Customer Success” background—this role is for you.

We’re primarily looking for teammates who are based near our New York City, San Francisco or Chicago offices, or open to relocating. For this role, we’re also open to remote candidates based anywhere in the United States. Our hybrid schedule brings office-based team members together in person on Tuesdays and Thursdays, plus one additional flexible day each week. Some roles may spend more time in the office depending on the needs of the team.

What You'll Do

• Own customer relationships and outcomes: Build deep relationships across your customer portfolio, run success plans, and hold recurring meetings to maximize value attainment of Rillet.

• Apply accounting expertise: Bridge the gap between technical product capabilities and customer accounting needs, ensuring solutions meet real-world requirements.

• Lead with AI fluency: Guide customers in adopting AI-powered workflows and getting the most value from the platform, turning complex accounting challenges into automated solutions built on Rillet's AI.

• Drive platform adoption and expansion: Lead trainings to ensure customers are continuously enabled on the platform, advise on process optimization and month-end close efficiency.

• Cross-functional collaboration: Provide front-line customer feedback to founders and Product in close to real-time, triage support issues with Engineering, and ensure smooth account handoff with Implementation.

• Become a Product Expert: Develop deep product expertise in Rillet’s AI-native platform, staying up-to-date on the latest features and functionality.

• Represent Rillet: You’ll be the face of the company and will apply high customer empathy and structured problem-solving to ensure every customer interaction is delightful.

Who We're Looking For

• 2+ years of hands-on accounting experience (public audit/assurance or industry GL/Close, Revenue, AP, or Consolidations).

• Solid understanding of US GAAP and the end-to-end close process — even better if you have exposure to technical accounting concepts like ASC 606 / revenue recognition.

• Proven ability to translate accounting requirements into system configurations and automated workflows.

• Experience with ERPs (e.g., NetSuite, Intacct) and comfort picking up new finance tools.

• Bias to action, ownership mindset, and high attention to detail in a fast-moving environment.

• CPA (active or inactive); prior client-facing/consulting or implementation experience (not required).

The expected base salary range for this role varies by location:

Zone A: $100,000 – $150,000

Zone B: $100,000 - $140,000

Zone C: $100,000 - $130,000

Your compensation tier is based on your primary work location. You can view Rillet’s compensation zones here.

Final compensation within the applicable range will depend on factors including skills, experience, qualifications, and the scope of the role. This role is also eligible for equity and benefits.

Life at Rillet

• Grow with us. Take meaningful ownership, expand your scope, and make an impact as Rillet scales.